Storm, a 7 month old Akita puppy, was one of Embrace's first insured pets. No one could have predicted that he would need that coverage just a few short weeks later.
Storm's pet parent, Norma K., tells the story:
"Storm was running along the fence in our backyard when our neighbor's Malamute managed to get a part of his head under the fence. As Storm ran by, the Malamute grabbed his right front leg and tried to drag him under the fence. My husband had to go over the 6ft. fence and beat the dog off to free Storm.
We rushed Storm to the emergency clinic. The bone was shattered and he was just barely alive. The clinic staff managed to stabilize him and found that the main artery going to his foot was still intact. Our hero, Dr. Paul Moss, did surgery on him for hours and Storm came through it. He had an external metal brace with pins that kept the bones in place and Dr. Moss adjusted it for his growing leg about once a month.
Storm had a number of other surgeries over the next year and a half. He is now 6 years old and weighs about 150 lbs. He limps a little but, other than that, he is doing pretty well.
A few days before the accident I was on the net looking at pet insurance. I checked with a number of the companies but, when I spoke with the person at Embrace she was so nice and caring that I decided to take out a policy right there and then. Little did I know how soon we would need it.
Storm's accident happened just a few days later ...we didn't even have a copy of the policy yet. I called Embrace and told them what had happened and they were wonderful. There was never a question about their paying the bills and, to top it off, they stayed with us by phone and email the whole way through. They were rooting for Storm as much as we were.
We have been with Embrace since that time and had other claims and they have been just great. They pay more quickly than our own health insurance! And we feel as though they are a part of our family. They are always there when we need them and I recommend them to anyone who has a pet."
Storm’s Claim Refund
|Actual Vet Bill||$4,507.08|
|Total Embrace Reimbursement||$2,990.78|