Contact Us

Log in to your account to manage your information, submit a claim, and more. Or, visit our Help Center for answers and advice from the Embrace Team.

Here are some questions we get asked a lot

Check out our Help Center for advice and answers from our Pet Insurance Team.

Get Faster Service Online

Manage your account at My.EmbracePetInsurance.com or download the Embrace Pet Insurance app:

  • Submit & Track Claims

  • Manage Billing

  • Update Address

  • Review & Change Coverage

  • Add Pets

  • And More!


Get in touch

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Policy Quotes & Purchase

Monday – Friday: 9 am – 8 pm ET

Saturday: 10 am – 4 pm ET

Phone: (855) 540-0591

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Customer Care

Monday – Friday: 9 am – 8 pm ET

Saturday: 10 am – 2 pm ET

Phone: (855) 540-2104 Due to high call volume, longer hold times can occur.

Fax: (800) 238-1042

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Send Documents or Submit Claims

Please send medical records or requested documents through your MyEmbrace account.