Contact & help center

Log in to MyEmbrace to manage your account information and more. Or, visit our Help Center for answers and advice from the Embrace Team.

Help Center & FAQs

Current policyholders

Visit your Customer account online or in the Embrace Pet Insurance app to:

  • Submit & Track Claims

  • Manage Billing

  • Update Address

  • Review & Change Coverage

  • Add Pets

  • Live Chat with Customer Care

Mobile phone screenshot of successful pet insurance claim submission in Embrace Pet Insurance app

Get in touch

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Policy Quotes & Purchase

Monday – Friday: 9 am – 8 pm ET

Saturday: 10 am – 4 pm ET

Phone: (800) 779-1539

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Customer Care

Monday – Friday: 9 am – 8 pm ET

Saturday: 10 am – 2 pm ET

Phone: (800) 511-9172

Fax: (800) 238-1042

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Send Documents or Submit Claims

Please send medical records or requested documents through your MyEmbrace account.

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Vet Clinic Support

Vet Support Line: (800) 682-9942

Send Documents to: claims@embracepetinsurance.com

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Message Us

Live Claims Chat: Log in to your account to chat with a claims agent from 9 am - 6 pm ET

Service Questions: hello@embracepetinsurance.com

Claims Questions: askclaims@embracepetinsurance.com

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Mailing Address

P.O. Box 22188 | Beachwood, OH 44122-0188 Sending documents by mail may take up to 10 days or longer.

Careers at Embrace

Embrace has grown in leaps and bounds and we’re proud to be recognized as a top employer in the region. We believe that when employees feel valued, they can extend better care to others.

Interested in joining our team? Learn More About Working at Embrace

Embrace Pet Insurance President Brian Macias with Chocolate Labrador dog, Jojo

Questions hounding you? I'm here to help.

Email my office at: BrianVIP@embracepetinsurance.com

Brian Macias – President (with Jojo, Embraced since 2019)