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Have questions? Ask away. We're reachable by email, phone, fax - even traditional stamp and envelope. We look forward to hearing from you.


PLEASE NOTE: Due to higher than normal inquiry volume, responses to the contact form below may be delayed. We apologize for the inconvenience. 

Current policyholder? Log in to your MyEmbrace customer account online or in the Embrace Pet Insurance app to submit & check on claims, manage billing, update your address, change coverage, or add pets. 

Customer Care

Contact Center Hours Mon-Fri 8:30 am-8 pm ET Sat 9 am-1 pm ET                                         
Phone (800) 511-9172
Fax (800) 238-1042
Mailing Address
Embrace Pet Insurance PO Box 22188 Beachwood, OH 44122-0188
Office Address
Embrace Pet Insurance 4530 Richmond Rd Cleveland, OH 44128
Claims To submit or review claims, log in to your MyEmbrace Account online or in the Embrace Pet Insurance app.
Partner with Us Interested in working with Embrace as an affiliate, partner, or event sponsor? Visit our partnerships page to learn more about these opportunities.

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Pet health insurance is administered by Embrace Pet Insurance Agency, LLC and underwritten by one of the licensed insurers of American Modern Insurance Group, Inc., including American Modern Home Insurance Company d/b/a in CA as American Modern Insurance Company (Lic. No 2222-8), and American Southern Home Insurance Company. Coverage is subject to policy terms, conditions, limitations, exclusions, underwriting review, and approval, and may not be available for all risks or in all states. Rates and discounts vary, are determined by many factors, and are subject to change. Wellness Rewards is offered as a supplementary, non-insurance benefit administered by Embrace Pet Insurance Agency in the United States. © 2020 American Modern Insurance Group, Inc.  + Wellness Rewards not available in Rhode Island.