Contact Information

Our team has your back with all of your quote and policy questions. Let us know what we can do for you.

Need Help Fast?

Check out our Help Center for answers to all of your policy-related questions.

Current Policyholders

Log in to your MyEmbrace account online or in the Embrace Pet Insurance app to:

  • Submit & Track Claims
  • Manage Billing
  • Update Address
  • Review & Change Coverage
  • Add Pets
  • & More

Contact Center Hours

Monday-Friday: 9 am-8 pm ET
Saturday: 10 am-2 pm ET

Phone Number

(800) 511-9172

Veterinary Practices

(800) 682-9942


(800) 238-1042


Claims Questions

Send Documents

Please send medical records or requested supporting documents through your MyEmbrace account or by emailing

Before sending, please note:

  • Documents must be attachments – records pasted in the body of the email are not accepted 
  • Attachments must not exceed 5 mb
  • This is an unmonitored email address – we’re unable to respond to questions sent here

Embrace Pet Insurance Mobile App

Download on the App Store
Get it on Google Play

Mailing Address

Embrace Pet Insurance
PO Box 22188
Beachwood, OH 44122-0188

Office Address

Embrace Pet Insurance
4530 Richmond Rd.
Cleveland, OH 44128

Pet health insurance is administered by Embrace Pet Insurance Agency, LLC and underwritten by one of the licensed insurers of American Modern Insurance Group, Inc., including American Modern Home Insurance Company d/b/a in CA as American Modern Insurance Company (Lic. No 2222-8), and American Southern Home Insurance Company. Coverage is subject to policy terms, conditions, limitations, exclusions, underwriting review, and approval, and may not be available for all risks or in all states. Rates and discounts vary, are determined by many factors, and are subject to change. Wellness Rewards is offered as a supplementary, non-insurance benefit administered by Embrace Pet Insurance Agency in the United States. © 2020 American Modern Insurance Group, Inc.  Wellness Rewards not available in Rhode Island.