Contact Information

Our team has your back for all of your quote and policy questions. Let us know what we can do for you.

Need Help Fast?

Check out our Help Center for answers to all of your policy-related questions.

Current Policyholders

Log in to your MyEmbrace account online or get in the Embrace Pet Insurance app to:

  • Submit & Track Claims

  • Manage Billing

  • Update Address

  • Review & Change Coverage

  • Add Pets

  • & More

Send Documents

Please send medical records or requested supporting documents through your MyEmbrace account or by emailing

Before sending, please note:

  • Documents must be attachments – records pasted in the body of the email are not accepted 

  • Attachments must not exceed 5 MB

  • This is an unmonitored email address – we’re unable to respond to questions sent here. Send questions to

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Contact Center Hours

Monday-Friday: 9 am-8 pm ET


  • Customer Service: 10 am-2 pm ET

  • Sales: 10 am-5 pm ET

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Customer Support: (800) 511-9172

Fax: (800) 238-1042

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Mailing Address

Embrace Pet Insurance

P.O. Box 22188

Beachwood, OH 44122-0188

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Office Address

Embrace Pet Insurance

4530 Richmond Rd.

Cleveland, OH 44128

Careers at Embrace

The strength of our team comes from the inside out, because we believe that when employees feel valued in the workplace, they can extend better care to others. Embrace has grown in leaps and bounds and we’re proud to be recognized as a top employer in the region.

Interested in joining our team? See Careers at Embrace

President Brian Macias with his Chocolate Lab, Jojo

Questions hounding you? I'm here to help.

Email my office at

Brian Macias - President (with Jojo, Embraced since 2019)