
Contact & help center
Log in to MyEmbrace to manage your account information and more. Or, visit our Help Center for answers and advice from the Embrace Team.
Current policyholders
Visit your Customer account online or in the Embrace Pet Insurance app to:
Submit & Track Claims
Manage Billing
Update Address
Review & Change Coverage
Add Pets
Live Chat with Customer Care
Get in touch
Policy Quotes & Purchase
Customer Care
Send Documents or Submit Claims
Please send medical records or requested documents through your MyEmbrace account.
Vet Clinic Support
Vet Support Line: (800) 682-9942
Send Documents to: claims@embracepetinsurance.com
Message Us
Live Claims Chat: Log in to your account to chat with a claims agent from 9 am - 6 pm ET
Service Questions: hello@embracepetinsurance.com
Claims Questions: askclaims@embracepetinsurance.com
Mailing Address
P.O. Box 22188 | Beachwood, OH 44122-0188 Sending documents by mail may take up to 10 days or longer.
Careers at Embrace
Embrace has grown in leaps and bounds and we’re proud to be recognized as a top employer in the region. We believe that when employees feel valued, they can extend better care to others.
Interested in joining our team? Learn More About Working at Embrace

Questions hounding you? I'm here to help.
Email my office at: BrianVIP@embracepetinsurance.com
Brian Macias – President (with Jojo, Embraced since 2019)