Log in to your account to manage your information, submit a claim, and more. Or, visit our Help Center for answers and advice from the Embrace Team.
Here are some questions we get asked a lot
Designed with our pet parents in mind, MyEmbrace and the Embrace Pet Insurance mobile app (iOS | Android) make it quick and easy to manage your policy. It's your one-stop shop for all things Embrace Pet Insurance. Get the specifics here.
Submitting a claim is easy through your MyEmbrace account online or Embrace Pet Insurance app, by simply selecting “Submit a Claim” from the main navigation. Have the complete itemized invoice ready to upload, and input the diagnosis/reason for visit (i.e. vomiting, itching, etc.) for Accident & Illness claims. Your first claim will take a bit longer due to the initial medical history review. Learn more about what to expect during your first claim.
Premium increases are driven by multiple factors, including but not limited to: pet’s age, costly breed-specific conditions, state-mandated rate minimums, and the rising cost of veterinary care. Learn more about premium changes.
Wellness is an optional preventative care plan that helps you budget for everyday pet expenses ranging from dental cleanings and spay/neuter surgery, to grooming and training classes. Learn more about Wellness Rewards coverage.
Simply put, pre-existing conditions are any injury, illness, or irregularity that is symptomatic or diagnosed before your policy starts and through the policy waiting periods. Embrace is one of the few companies that distinguish between curable and incurable pre-existing conditions. Continue reading about pre-existing conditions.
PawSupport is Embrace’s exclusive 24/7 pet health line and is included in every Embrace policy with no extra fees. Our Pet Pros are available by phone, live chat, or video conference and can help pet parents assess their pet’s situation to offer decision support on topics such as poisons, medication concerns, diet, training, and much more. Learn more about PawSupport.
Pet insurance, much like human insurance, is to help cover the unexpected. That’s why Embrace covers every unexpected accident and illness that could happen to your pet, as long as it wasn’t symptomatic or diagnosed pre-policy. From broken bones to cancer and even breed-specific conditions, we’ve got you covered. Learn more about what's covered and what's not.
You can decrease your pet’s coverage at any time during your policy year via MyEmbrace portal. If you’re thinking about increasing your pet’s coverage, you’ll need to contact us to do so and keep these details in mind. Continue reading about changing coverage.
Check out our Help Center for advice and answers from our Pet Insurance Team.