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Have questions? Ask away. We're reachable by email, phone, fax - even traditional stamp and envelope. We look forward to hearing from you.

Customer Care

Contact Center Hours Mon-Fri 8:30 am-8 pm ET Sat 9 am-1 pm ET
Chat available: Mon-Fri 8:30 am-5 pm ET

Phone (800) 511-9172

Fax (800) 238-1042

Mailing Address

Embrace Pet Insurance PO Box 22188 Beachwood, OH 44122-0188

Office Address

Embrace Pet Insurance 4530 Richmond Rd Cleveland, OH 44128

Claims To submit or review claims, log in to your MyEmbrace Account online or in the Embrace Pet Insurance app.

Sponsorship or Donations Please complete the request form for all sponsorship or donation requests.

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About Embrace

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Fax - (800) 238-1042

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Pet health insurance is administered by Embrace Pet Insurance Agency, LLC and underwritten by one of the licensed insurers of American Modern Insurance Group, Inc., including American Modern Home Insurance Company d/b/a in CA as American Modern Insurance Company (Lic. No 2222-8), and American Southern Home Insurance Company. Coverage is subject to policy terms, conditions, limitations, exclusions, underwriting review, and approval, and may not be available for all risks or in all states. Rates and discounts vary, are determined by many factors, and are subject to change. Wellness Rewards is offered as a supplementary, non-insurance benefit administered by Embrace Pet Insurance Agency in the United States. © 2016 American Modern Insurance Group, Inc.