Contact Information
Our team has your back for all of your quote and policy questions. Let us know what we can do for you.
Need Help Fast?
Check out our Help Center for answers to all of your policy-related questions.
Current Policyholders
Log in to your MyEmbrace account online or get in the Embrace Pet Insurance app to:
Submit & Track Claims
Manage Billing
Update Address
Review & Change Coverage
Add Pets
& More
Send Documents
Please send medical records or requested supporting documents through your MyEmbrace account or by emailing claims@embracepetinsurance.com.
Before sending, please note:
Documents must be attachments – records pasted in the body of the email are not accepted
Attachments must not exceed 5 MB
This is an unmonitored email address – we’re unable to respond to questions sent here. Send questions to askclaims@embracepetinsurance.com.
Contact Center Hours
Monday-Friday: 9 am-8 pm ET
Saturday:
Customer Service: 10 am-2 pm ET
Sales: 10 am-5 pm ET
Mailing Address
Embrace Pet Insurance
P.O. Box 22188
Beachwood, OH 44122-0188
Partners
Employee Benefits
Phone: (800) 940-4889
Email: employers@embracepetinsurance.com
Veterinary Practices
Phone: (800) 682-9942
Office Address
Embrace Pet Insurance
4530 Richmond Rd.
Cleveland, OH 44128
Careers at Embrace
The strength of our team comes from the inside out, because we believe that when employees feel valued in the workplace, they can extend better care to others. Embrace has grown in leaps and bounds and we’re proud to be recognized as a top employer in the region.
Interested in joining our team? See Careers at Embrace
Questions hounding you? I'm here to help.
Email my office at BrianVIP@embracepetinsurance.com.
Brian Macias - President (with Jojo, Embraced since 2019)