Employees of Embrace

Work at Embrace

A Culture of Going the Extra Mile

Embrace’s core values are at the heart of everything we do. From frequent sweepstakes to keep pet parents engaged (and offer a chance to win fun prizes!) to our internal spot bonus program that gives back to Embracers who go above and beyond, we’re always looking for ways to show our appreciation. After all, culture is about the people!

Wondering what keeps Embracers smiling?

checkmark-dark  Flexible PTO policy

checkmark-dark  Work from home opportunities

checkmark-dark  Annual Bonus Program

checkmark-dark  Wellness reimbursement program

checkmark-dark  Frequent events & activities

Benefits That Will Make Your Tail Wag

Offering a unique and competitive set of benefits is one of many ways that we show our employees we care.
Our benefits offering includes:

checkmark-dark  Continuing education program

checkmark-dark  Comprehensive health package that starts the day you do 

checkmark-dark  401K with employer contributions  

checkmark-dark  Life, long-term, & short-term disability

checkmark-dark  Pet insurance discount
& reimbursement up to $75/month

COVID-19: How We’ve Adapted

In March 2020, the world as we knew it changed – and Embrace had to change with it. Luckily, we’ve always allowed our team to work from home, so the transition wasn’t too dramatic. Here’s what you can expect from Embrace as we adjust to this new normal:

  • Our team is fully remote & will stay that way at least through the end of 2020
  • Our pets make regular appearances during video meetings (& we wouldn’t have it any other way)
  • Happy hours still happen, they’re simply virtual instead of in person
  • Teams find new ways to connect, like virtual game nights, socially-distanced dog walks, & more

marketing virtual happy hour


(& growing!)


Cups of coffee consumed each year


Pets owned by embracers

120 hrs per month

Volunteering at pet-related organizations

Embrace employees volunteering

Embrace Gives Back

We’re based in Cleveland, Ohio and our team loves digging up opportunities to get involved – in our own backyard and on a national scale too. A few ways we give back:

  • For every policy sold, Embrace donates $2 to a pet-related charity
  • Embrace matches all employee charitable giving
  • Our team members volunteer their time at local non-profits such as Neighborhood Pets (low-cost clinic), the Cleveland Food Bank, and more

Learn more about how Embrace gives back.



In my five years here, I've seen members of my team move up in the company in new roles that emphasize their strengths, and I have seen them given a voice to share opinions and ways to improve our department. This company recognizes hard work, and they prioritize their employees. Oh, and I get to play with dogs at work.

Kyle K. | Senior Team Lead, Claims Admin

We’re Proud of our Award-winning Customer Care Team

Embrace’s Customer Care Team goes above and beyond for our policyholders and their hard work was rewarded with a 2019 International Excellence Award Service Champion Award.


Our Claims Team is the Cat's Meow

Claims Adjuster

Attention Registered Veterinary Technicians: If helping pets is your passion but the clinic setting isn’t for you, we have just what you’re looking for. Our claims team processes thousands of claims per week and helps our policyholders get their pets the best care no matter the cost.

Claims Admin

Processing claims couldn’t happen without our beloved Claims Admins. This position ensures that claims are set up correctly, that we have what we need to process them, and does the follow-up to get what we need in a timely manner.

claims team volunteering

Top-rated Workplace in Northeast Ohio

Embrace has been recognized numerous times as a top workplace in Northeast Ohio, an achievement that wouldn’t have been possible without our passionate employees and dedicated leadership team.

award for Top Workplaces and NorthCoast 99

(Pre-COVID) Embrace Events and Activities

While we work hard at Embrace – we like to play hard too. Taking a step back to relax helps us recharge so we can consistently do our best work. Notable Embrace events include:

Holiday decorating

company potlucks

costume contest


holiday party

happy hour

sponsored events

team outings

Open Positions

Looking for a fulfilling job in a growing industry? Check out our available positions below.

Business Operations


Claims Department

Mind if we pay your vet bills?

Pet health insurance is administered by Embrace Pet Insurance Agency, LLC and underwritten by one of the licensed insurers of American Modern Insurance Group, Inc., including American Modern Home Insurance Company d/b/a in CA as American Modern Insurance Company (Lic. No 2222-8), and American Southern Home Insurance Company. Coverage is subject to policy terms, conditions, limitations, exclusions, underwriting review, and approval, and may not be available for all risks or in all states. Rates and discounts vary, are determined by many factors, and are subject to change. Wellness Rewards is offered as a supplementary, non-insurance benefit administered by Embrace Pet Insurance Agency in the United States. © 2020 American Modern Insurance Group, Inc.  Wellness Rewards not available in Rhode Island.