Work at Embrace

We’re a top-rated employer with a passion for culture and a focus on customer satisfaction. Check out our open positions.

woman kissing her pit bull

A Culture of Going the Extra Mile

Embrace’s core values are at the heart of everything we do. From frequent sweepstakes to keep pet parents engaged (and offer a chance to win fun prizes!) to our internal spot bonus program that gives back to Embracers who go above and beyond, we’re always looking for ways to show our appreciation. After all, culture is about the people!

Wonder what keeps Embracers smiling?

  • Flexible PTO policy

  • Work from home opportunities

  • Annual Bonus Program

  • Wellness reimbursement program

  • Frequent events & activities

Benefits That Will Make Your Tail Wag

Offering a unique and competitive set of benefits is one of many ways that we show our employees we care.

Our benefits offering includes:

  • Continuing education program

  • Comprehensive health package that starts the day you do 

  • 401K with employer contributions  

  • Life, long-term, & short-term disability

  • Pet insurance discount & reimbursement up to $75/month

Embrace employees enjoying ice cream from the ice cream truck at the office

COVID-19: How We’ve Adapted

In March 2020, the world as we knew it changed – and Embrace changed with it. Fortunately, our Embracers already had the option to work from home two days a week, so it was a smooth transition. We went fully remote in March of 2020 and reopened the office in the summer of 2021. We are keeping things flexible by allowing, not requiring, Embracers to return to the office.

We are celebrating our time together by offering a few fun perks:

  • Daily breakfasts and team lunches

  • Starbucks coffee machine and snacks

  • Live yoga sessions every Wednesday

  • Happy hours

  • Food trucks

Embrace employees at a volunteering event

Embrace Gives Back

We’re based in Cleveland, Ohio and our team loves digging up opportunities to get involved – in our own backyard and on a national scale too. A few ways we give back:

  • For every policy sold, Embrace donates $2 to a pet-related charity

  • Embrace matches all employee charitable giving

  • Our team members volunteer their time at local non-profits such as Neighborhood Pets (low-cost clinic), the Cleveland Food Bank, and more

How We Give Back

In my five years here, I've seen members of my team move up in the company in new roles that emphasize their strengths, and I have seen them given a voice to share opinions and ways to improve our department. This company recognizes hard work, and they prioritize their employees. Oh, and I get to play with dogs at work.

Kyle K. Senior Team Lead, Claims Admin
A member of the Customer Care team smiling

We’re Proud of our Award-winning Customer Care Team

Embrace’s Customer Care Team goes above and beyond for our policyholders and their hard work was rewarded with a 2019 International Excellence Award Service Champion Award.

Our Claims Team is the Cat's Meow

Claims Adjuster

Attention Registered Veterinary Technicians: If helping pets is your passion but the clinic setting isn’t for you, we have just what you’re looking for. Our claims team processes thousands of claims per week and helps our policyholders get their pets the best care no matter the cost.

Claims Admin

Processing claims couldn’t happen without our beloved Claims Admins. This position ensures that claims are set up correctly, that we have what we need to process them, and does the follow-up to get what we need in a timely manner.

North Coast 99 2020

Top-rated Workplace in Northeast Ohio

Embrace has been recognized numerous times as a top workplace in Northeast Ohio, an achievement that wouldn’t have been possible without our passionate employees and dedicated leadership team.

Embrace Events and Activities

While we work hard at Embrace – we like to play hard too. Taking a step back to relax helps us recharge so we can consistently do our best work. Notable Embrace events include:

The Embrace office decorated for the holidays

Holiday Decorating

Embrace employees enjoying a delightful afternoon potluck lunch

Company Potlucks

A group of Embrace employees dressed up for a Halloween party

Halloween Costume Contest

A group of Embrace Employees volunteering at an event

Volunteering

The holiday parties at Embrace are LIT

Holiday Party

A group of Embrace employees enjoying happy hour at the office

Weekly Happy Hours

David and his big check

Sponsored Events

Embrace employees having fun at a team outing

Team Outings

Open Positions

Looking for a fulfilling job in a growing industry? Check out our available positions below.

Customer Service

Information Technology