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How Do I Send and Upload Documents?

How Do I Send and Upload Documents?

How to provide Embrace with your pet's medical records, additional information, and other documents.

How to Submit Documents Via MyEmbrace

1. Log in to your MyEmbrace customer account and select Account from the Quick Links menu

A screenshot from the Embrace portal showing the Account button.

2. Choose View Policy Documents

Screenshot from the Embrace portal showing the view policy documents button.

3. Select Send documents

Screenshot from the Embrace portal showing the send documents button.

  • Select your document from your files

  • Accepted file types are: PDF, PNG, or JPEG.

  • Size limit for each document submitted is 50MB

4. Select Upload Documents

Screenshot from the Embrace portal showing the upload documents button.

Other Ways to Submit

Email: claims@embracepetinsurance.com

**This is an unmonitored inbox, we’re unable to respond to messages & questions sent here

  • Documents must be sent as attachments, not pasted in the body of the email.

Fax: (800) 238-1042

Still Have Questions?

Get in touch with our Insurance and Claims Experts

Customer Care

Monday - Friday:9 am - 8pm ET

Saturday:10 am - 2pm ET

Phone:(855) 540-2104*

Fax:(800) 238-1042

Policy Quotes & Purchase

Monday - Friday:9 am - 8 pm ET

Saturday:10 am - 4 pm ET

Phone:(855) 540-0591

Ready to protect your furry friend?

Call (800) 779-1539