Billing & Policy Updates

Pet dental care isn’t just about fresh breath. Embrace Pet Insurance offers dental insurance coverage to protect your pet’s teeth in the event of unexpected accidents or illnesses.

Contact Information

Please Note:  We are currently experiencing a high volume of inquiries. Hold times may be longer and email responses a bit delayed. Please accept our a-paw-logies in advance. We’ll answer all questions as soon as we can!

Current Policyholders

Log in to your MyEmbrace account online or in the Embrace Pet Insurance app to:

  • Submit & track claims
  • Submit & track claims
  • Manage billing
  • Update address
  • Review & change coverage
  • Add pets
  • & more

Contact Center Hours

Monday-Friday: 8:30 am-8 pm ET
Saturday: 9 am-1 pm ET

Phone Number

(800) 511-9172

Veterinary Practices

(800) 682-9942


(800) 238-1042


Claims Questions

Send Documents

Please send medical records or requested supporting documents through your MyEmbrace account or by emailing

Before sending, please note:

  • Documents must be attachments – records pasted in the body of the email are not accepted 
  • Attachments must not exceed 5 mb
  • This is an unmonitored email address – we’re unable to respond to questions sent here

Embrace Pet Insurance Mobile App

Download on the App Store
Get it on Google Play

Mailing Address

Embrace Pet Insurance
PO Box 22188
Beachwood, OH 44122-0188

Office Address

Embrace Pet Insurance
4530 Richmond Rd.
Cleveland, OH 44128

Connect with Us

Pet health insurance is administered by Embrace Pet Insurance Agency, LLC and underwritten by one of the licensed insurers of American Modern Insurance Group, Inc., including American Modern Home Insurance Company d/b/a in CA as American Modern Insurance Company (Lic. No 2222-8), and American Southern Home Insurance Company. Coverage is subject to policy terms, conditions, limitations, exclusions, underwriting review, and approval, and may not be available for all risks or in all states. Rates and discounts vary, are determined by many factors, and are subject to change. Wellness Rewards is offered as a supplementary, non-insurance benefit administered by Embrace Pet Insurance Agency in the United States. © 2020 American Modern Insurance Group, Inc.  Wellness Rewards not available in Rhode Island.