Supported Technology

Supported Browsers

Embrace’s website, the MyEmbrace customer account, and all other web platforms are supported on all modern and up-to-date browsers, including, but not limited to:

If you’re using the most updated version of a supported browser and still experience issues with our site or MyEmbrace, please clear your browser’s cache – here’s how: for ChromeSafari DesktopSafari MobileEdge, and Firefox.

If clearing your cache doesn’t work, please email a detailed description of what you are experiencing to

Unsupported Browsers

In an effort to give our pet parents the best experience and prioritize security and safety, we no longer support our platforms on outdated and unsupported browsers.

  • Internet Explorer – IE11 isn’t supported as of December of 2020.

  • Opera Mini

Accessibility Statement

Embrace Pet Insurance is committed to ensuring digital accessibility for people with disabilities. We are continually improving our user experience for everyone and applying relevant accessibility standards.

Measures to Support Accessibility

We take the following measures to ensure accessibility of our platforms and mobile application:

  • Include Accessibility Throughout Internal Policies

  • Integrate Accessibility into Our Procurement Practices

  • Assign Clear Accessibility Targets & Responsibilities

  • Employ Formal Accessibility Quality Assurance Methods

  • Continually Seek to Improve the Accessibility of Our Platforms

Conformance Status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.

Embrace is partially conformant with WCAG 2.1 Level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.


We welcome feedback on our accessibility. Please let us know if you encounter accessibility barriers on the website, platforms, or mobile application:

  • Email:

  • Phone: (800) 511-9172

  • Hours: M-F 9am-8pm ET  |  Sat. 10am-2pm ET

  • Mail: Embrace Pet Insurance

    PO Box 22188

    Beachwood, OH 44122-0188

We typically respond to feedback within two business days of receipt.