Embrace’s website, the MyEmbrace customer account, and all other web platforms are supported on all modern and up-to-date browsers, including, but not limited to:
Google Chrome – Get the Latest Version
Apple Safari – Get the Latest Version
Microsoft Edge – Get the Latest Version
Mozilla Firefox – Get the Latest Version
If you’re using the most updated version of a supported browser and still experience issues with our site or MyEmbrace, please clear your browser’s cache – here’s how: for Chrome, Safari Desktop, Safari Mobile, Edge, and Firefox.
If clearing your cache doesn’t work, please email a detailed description of what you are experiencing to firstname.lastname@example.org.
In an effort to give our pet parents the best experience and prioritize security and safety, we no longer support our platforms on outdated and unsupported browsers.
Internet Explorer – IE11 isn’t supported as of December of 2020.
Embrace Pet Insurance is committed to ensuring digital accessibility for people with disabilities. We are continually improving our user experience for everyone and applying relevant accessibility standards.
Measures to Support Accessibility
We take the following measures to ensure accessibility of our platforms and mobile application:
Include Accessibility Throughout Internal Policies
Integrate Accessibility into Our Procurement Practices
Assign Clear Accessibility Targets & Responsibilities
Employ Formal Accessibility Quality Assurance Methods
Continually Seek to Improve the Accessibility of Our Platforms
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.
Embrace is partially conformant with WCAG 2.1 Level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.
We welcome feedback on our accessibility. Please let us know if you encounter accessibility barriers on the website, platforms, or mobile application:
Phone: (800) 511-9172
Hours: M-F 9am-8pm ET | Sat. 10am-2pm ET
Mail: Embrace Pet Insurance
PO Box 22188
Beachwood, OH 44122-0188
We typically respond to feedback within two business days of receipt.