Complimentary expert guidance and advice from PawSupport Pet Profressionals.
Embrace is committed to providing Nose-To-Tail coverage and unmatched value for your furry family members. As part of our mission to ensure your pet's well-being, we are delighted to offer PawSupport, a free 24/7 pet health help line. From guidance during emergency situations to recommendations on training techniques, diet or nutrition , our pet professionals help evaluate situations and provide recommendations on:
PawSupport's online pet help chat, voice, and video call feature is monitored by pet professionals with real-life experience working in animal care. These pet profressionals are skilled experts with the knowledge and experience to answer your questions, address your concerns and ease your mind.
PawSupport can be accessed easily by all Embrace policyholders. Log in to your account on a desktop or mobile device – no special app required. From there, you will be able to choose from three communication choices:
Get your questions answered by a PawSupport representative in real-time via online chat.
Talk with a pet pro by video chat. The visual element can be helpful in evaluating your pet's illness or injury.
Call PawSupport via the online interface for a quick and easy Q & A with a representative.
What kinds of questions can the Pet Pros at PawSupport answer?
The Pet Pros at PawSupport can offer decision support on topics including:
Emergencies
Poisons & Toxins
Possible Symptoms
Managing Chronic Conditions
Wellness Care
Exercise
Medication Concerns
Vitamins & Supplements
Holistic Care Options
Diet
Behavioral Changes
Training
The Pet Pros help pet parents assess their pet's situation and decision support offers guidance on when, where, and how to use pet healthcare resources appropriately.
What is PawSupport unable to do?
PawSupport's pet professionals can't diagnose conditions or prescribe medications, but they can help with many of the most common questions pet parents have. They're also unable to answer questions about your Embrace policy or claims.
PawSupport isn't a substitute for visiting your veterinarian. If you're ever in doubt about your pet's safety, please see a licensed veterinarian right away.
PawSupport is a pet telehealth partner of Embrace Pet Insurance.
Updated Nov 11, 2025