24/7 Pet Health Line

Embrace policyholders get 24/7 access to Pet Pros.


One thing all pet parents know is that accidents and illnesses don’t wait for regular veterinary office hours. That’s why Embrace offers policyholders round the clock access to PawSupport. This service is included with every policy at no extra charge.

You Have Questions – We Can Help

Our pet health line provides real-time decision support when it comes to questions you have about your pet. Get guidance on pet-related topics including:


icon-poisonsPoisons & toxins

icon-possible-symptomsPossible symptoms

icon-chronic-conditionsManaging chronic conditions

icon-wellness-careWellness care

icon-behavioral-issuesBehavioral issues

icon-medication-concernsMedication concerns

icon-vitaminsVitamins & supplements

icon-holistic-careHolistic care options



icon-lab-resultsLab results

The Pet Pros at PawSupport cannot diagnose or prescribe treatment, and their help is not a substitute for visiting your regular vet.

How To Use It

Embrace policyholders can access PawSupport via MyEmbrace on desktop or mobile device.




Live Chat


Video Conference

Embrace pet parents have instant access to Pet Pros via phone and chat 24/7. Video chat is subject to availablity.

Pet Health Line FAQs

PawSupport is a 24/7 pet health line providing instant, real-time access to Pet Pros. Headquartered in Cleveland, OH, PawSupport is a new solution for pet telehealth.

PawSupport provides pet parents the opportunity to ask questions about their pet’s behavior, wellness care, training, symptoms, and even receive guidance in emergency situations.

PawSupport is available to provide decision support to pet parents who are looking for guidance on when, where, and how to use healthcare resources appropriately. Decision support is a way of assessing your pet’s situation and deciding together if a vet visit is needed and how soon. Topics include wellness care, behavioral changes, and training.

PawSupport is unable to diagnose a condition or prescribe medications or treatment.

Yes, a Pet Pro is available 24 hours a day, 7 days a week, including holidays. On average, 90% of calls are answered in 90 seconds or less and 90% of chats are answered in 2 minutes or less.

When you call, use the live chat feature, or set up a video conference, PawSupport will begin by collecting your pet’s basic information and the reason for you call or chat. The Pet Pro will then help you make a decision for your pet’s care. PawSupport staff does not have access to your pet’s veterinary records, policy information, or claim data.

PawSupport is currently an exclusive pet telemed partner of Embrace Pet Insurance. For additional information, please view PawSupport’s Terms of Use.

Mind if we pay your vet bills?

Connect with Us

Pet health insurance is administered by Embrace Pet Insurance Agency, LLC and underwritten by one of the licensed insurers of American Modern Insurance Group, Inc., including American Modern Home Insurance Company d/b/a in CA as American Modern Insurance Company (Lic. No 2222-8), and American Southern Home Insurance Company. Coverage is subject to policy terms, conditions, limitations, exclusions, underwriting review, and approval, and may not be available for all risks or in all states. Rates and discounts vary, are determined by many factors, and are subject to change. Wellness Rewards is offered as a supplementary, non-insurance benefit administered by Embrace Pet Insurance Agency in the United States. © 2020 American Modern Insurance Group, Inc.  Wellness Rewards not available in Rhode Island.