Our Commitment During COVID-19

At Embrace Pet Insurance, the pet community is at the heart of everything we do. During this pandemic, you and your pet’s health, as well as the safety of our team, are our top priorities.

No Changes to Hours or Service

As we monitor this ongoing situation, we strive to ensure that normal operations run smoothly. On 3/16/20 our employees started working remotely to guarantee the flexibility and health security they need.

There are currently no changes to our business hours or our normal claims and service standards.

Faster Claims Processing through MyEmbrace

Due to recent stress on the US postal service, claims submitted through the mail will most likely experience delays in processing. 

We recommend submitting your claim through your MyEmbrace online account or the Embrace Pet Insurance app to ensure your claim is processed quickly. 

With MyEmbrace, you can easily:

  • Submit claims & check their status

  • Review & edit coverage

  • Edit payment details

  • Add pets to your policy

Log in to your MyEmbrace account or register for an account now to get started.

Access PawSupport, our 24/7 Pet Health Line

If you have an Embrace policy, you get access to free pet health advice without leaving your home! Embrace has partnered with 24/7 pet health line PawSupport to provide real-time decision support for pet health and wellness questions. PawSupport Pet Pros provide guidance over chat, phone, or video conference on pet-related topics including:

  • Emergencies

  • Symptom identification

  • Behavioral issues

  • And more

You can access PawSupport any time through MyEmbrace on your desktop or mobile device.

Pets & the Coronavirus (COVID-19)

We continue to monitor reputable sources so we can provide accurate information regarding the impact of COVID-19 on our pets. As of April 22, 2020, two cats in New York tested positive for the novel coronavirus. They were tested due to minor respiratory issues and are expected to make a full recovery. On April 28, 2020, a pug living in North Carolina tested positive for COVID-19. The dog's family, members of which had previously tested positive for the virus, said his symptoms included lethargy, sneezing, and heavy breathing. While he did test positive, two other animals in the household tested negative. Dr. Fauci emphasized that "there is no evidence whatsoever that we've seen, from an epidemiological standpoint, that pets can be transmitters within the household". Additionally, the US Department of Agriculture reiterated that, "There is no justification in taking measures against companion animals that may compromise their welfare". 

Nevertheless, if you’re sick and you must care for your pet, the CDC recommends avoiding direct contact, wearing a face mask, and washing your hands before and after you interact with them. You can find information regarding pets and the coronavirus on our blog alongside other useful medical and behavior-based articles.

COVID-19 Resources