New Policyholder Checklist

Welcome to Embrace! Wondering “What next?” You’ve come to the right place.

New Policyholder Onboarding Checklist

Review the onboarding checklist below to make sure you’ve done everything necessary to get your policy up and running. Once it’s completed, you don’t have to worry about your policy again until you need it.


  1. Activate your MyEmbrace account
    • Register for your MyEmbrace online customer account
    • Download the Embrace Pet Insurance mobile app for Android or iOS

  2. Confirm your pet's vet history
    • Let us know what vets your fur friend has visited in the 12 months (or less if they’re a new addition) before you enrolled – we sent you an email for this, please respond there
      • Having this information up front helps us process your pet’s claims faster
    • If your pet did not visit the vet in the 12 months before enrollment, they must be seen within the first 14 days of the policy for coverage to begin
  3. Note your waiting periods
  4. The start & end dates for your pal's waiting periods are listed in MyEmbrace. Embrace's waiting periods are:

    • Illnesses: 14 days
    • Accidents: 2 days
    • Orthopedic: 6 months (dogs only)

  5. Optional: Have your vet complete the Orthopedic Waiver Form (dogs only)
  6. Without it, dogs aren’t covered for broken bones, torn muscles, or ligament- or joint-related issues for the first 6 months. Having this done ensures there aren’t gaps in coverage. You can have this done anytime within the first 6 months of your policy

  7. Bone up on your policy

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Questions still hounding you?

Contact our Customer Care Team.

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Pet health insurance is administered by Embrace Pet Insurance Agency, LLC and underwritten by one of the licensed insurers of American Modern Insurance Group, Inc., including American Modern Home Insurance Company d/b/a in CA as American Modern Insurance Company (Lic. No 2222-8), and American Southern Home Insurance Company. Coverage is subject to policy terms, conditions, limitations, exclusions, underwriting review, and approval, and may not be available for all risks or in all states. Rates and discounts vary, are determined by many factors, and are subject to change. Wellness Rewards is offered as a supplementary, non-insurance benefit administered by Embrace Pet Insurance Agency in the United States. © 2020 American Modern Insurance Group, Inc.  Wellness Rewards not available in Rhode Island.