24/7 Pet Help Line whiskerdocs-logo-main

Embrace policyholders get 24/7 access to veterinary experts.

 

One thing all pet parents know is that accidents and illnesses don’t wait for regular veterinary office hours. That’s why Embrace has partnered with whiskerDocs to give Embrace policyholders access to veterinary experts 24/7. This service is included with every policy at no extra charge.

You have Questions, whiskerDocs can Help

The pet experts at whiskerDocs provide real-time decision support when it comes to questions you have about your pet. whiskerDocs offers guidance on pet-related topics including:

icon-emergenciesEmergencies

icon-poisonsPoisons & toxins

icon-possible-symptomsPossible symptoms

icon-chronic-conditionsManaging chronic conditions

icon-wellness-careWellness care

icon-behavioral-issuesBehavioral issues

icon-medication-concernsMedication concerns

icon-vitaminsVitamins & supplements

icon-holistic-careHolistic care options

icon-dietDiet

icon-exerciseExercise

icon-lab-resultsLab results

 

The pet experts at whiskerDocs cannot diagnose or prescribe treatment, and their help is not a substitute for visiting your regular vet. whiskerDocs staff does not have access to your pet's Embrace account and cannot answer policy or claims questions. For questions regarding your Embrace account, please contact our Customer Care team.

How to Use It

Embrace customers can access whiskerDocs via MyEmbrace.

whiskerdoc-call-purple

Live Agents Available 24/7

whiskerdoc-chat-purple

Instant Access via Chat

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Email Questions or Records Anytime

The pet experts at whiskerDocs are accessible to Embrace pet parents 24/7 by phone, chat, and email.

whiskerDocs FAQs

whiskerDocs is the leading 24/7 pet help line providing instant, real-time access to veterinary experts. whiskerDocs provides decision support to pet parents with questions about their pet’s behavioral changes, possible poisoning, signs of an emergency, and more. whiskerDocs pet experts offer guidance on when, where, and how to use healthcare resources appropriately. whiskerDocs is unable to diagnose a condition or prescribe medications.

Embrace Pet Insurance offers unlimited access to this complimentary service to all current policyholders for their insured pets only.

Download our whiskerDocs overview flyer.

When you call or use the live chat feature, the whiskerDocs agent will begin by collecting your basic contact information. You will then be asked the reason for calling or chatting, and the veterinary expert will help you make a decision for your pet’s care. whiskerDocs staff does not have access to your pet’s veterinary records or claims data.
Veterinary experts are available 24 hours a day, 7 days a week, including holidays. On average, 90% of calls are answered in 45 seconds or less; 90% of chats are answered in 30 seconds or less; and emails are answered within 24 hours.
Effective May 1, 2018, Embrace Pet Insurance is discontinuing the VetLIVE option.