When you call or use the live chat feature, the whiskerDocs agent will begin by collecting your basic contact information. You will then be asked the reason for calling or chatting, and the veterinary expert will help you make a decision for your pet’s care. whiskerDocs staff does not have access to your pet’s veterinary records or claims data.
Veterinary experts are available 24 hours a day, 7 days a week, including holidays. On average, 90% of calls are answered in 45 seconds or less; 90% of chats are answered in 30 seconds or less; and emails are answered within 24 hours.