24/7 Pet Help Line whiskerdocs-logo-main

Embrace policyholders get 24/7 access to veterinary experts.


One thing all pet parents know is that accidents and illnesses don’t wait for regular veterinary office hours. That’s why Embrace has partnered with whiskerDocs to give Embrace policyholders access to veterinary experts 24/7. This service is included with every policy at no extra charge.

You have Questions, whiskerDocs can Help

The pet experts at whiskerDocs provide real-time decision support when it comes to questions you have about your pet. whiskerDocs offers guidance on pet-related topics including:


icon-poisonsPoisons & toxins

icon-possible-symptomsPossible symptoms

icon-chronic-conditionsManaging chronic conditions

icon-wellness-careWellness care

icon-behavioral-issuesBehavioral issues

icon-medication-concernsMedication concerns

icon-vitaminsVitamins & supplements

icon-holistic-careHolistic care options



icon-lab-resultsLab results


The pet experts at whiskerDocs cannot diagnose or prescribe treatment, and their help is not a substitute for visiting your regular vet. whiskerDocs staff does not have access to your pet's Embrace account and cannot answer policy or claims questions. For questions regarding your Embrace account, please contact our Customer Care team.

How to Use It

Embrace customers can access whiskerDocs via MyEmbrace.


Live Agents Available 24/7


Instant Access via Chat


Email Questions or Records Anytime

The pet experts at whiskerDocs are accessible to Embrace pet parents 24/7 by phone, chat, and email.

whiskerDocs FAQs

whiskerDocs is the leading 24/7 pet help line providing instant, real-time access to veterinary experts. whiskerDocs provides decision support to pet parents with questions about their pet’s behavioral changes, possible poisoning, signs of an emergency, and more. whiskerDocs pet experts offer guidance on when, where, and how to use healthcare resources appropriately. whiskerDocs is unable to diagnose a condition or prescribe medications.

Embrace Pet Insurance offers unlimited access to this complimentary service to all current policyholders for their insured pets only.

Download our whiskerDocs overview flyer.

When you call or use the live chat feature, the whiskerDocs agent will begin by collecting your basic contact information. You will then be asked the reason for calling or chatting, and the veterinary expert will help you make a decision for your pet’s care. whiskerDocs staff does not have access to your pet’s veterinary records or claims data.
Veterinary experts are available 24 hours a day, 7 days a week, including holidays. On average, 90% of calls are answered in 45 seconds or less; 90% of chats are answered in 30 seconds or less; and emails are answered within 24 hours.
Effective May 1, 2018, Embrace Pet Insurance is discontinuing the VetLIVE option.
Mind if we pay your vet bills?

Copyright 2005-2018

Pet health insurance is administered by Embrace Pet Insurance Agency, LLC and underwritten by one of the licensed insurers of American Modern Insurance Group, Inc., including American Modern Home Insurance Company d/b/a in CA as American Modern Insurance Company (Lic. No 2222-8), and American Southern Home Insurance Company. Coverage is subject to policy terms, conditions, limitations, exclusions, underwriting review, and approval, and may not be available for all risks or in all states. Rates and discounts vary, are determined by many factors, and are subject to change. Wellness Rewards is offered as a supplementary, non-insurance benefit administered by Embrace Pet Insurance Agency in the United States. © 2016 American Modern Insurance Group, Inc.