As of 3/1/19: This service is not currently available. Embrace is in the process of changing providers and we hope to offer this benefit again very soon. We are sorry for any inconvenience this may cause.

24/7 Pet Help Line

Embrace policyholders get 24/7 access to veterinary experts.

One thing all pet parents know is that accidents and illnesses don’t wait for regular veterinary office hours. That’s why Embrace gives policyholders access to veterinary experts 24/7. This service is included with every policy at no extra charge.

You have Questions, We can Help

Our pet help line provides real-time decision support when it comes to questions you have about your pet. Get guidance on pet-related topics including:


icon-poisonsPoisons & toxins

icon-possible-symptomsPossible symptoms

icon-chronic-conditionsManaging chronic conditions

icon-wellness-careWellness care

icon-behavioral-issuesBehavioral issues

icon-medication-concernsMedication concerns

icon-vitaminsVitamins & supplements

icon-holistic-careHolistic care options



icon-lab-resultsLab results


Our pet experts cannot diagnose or prescribe treatment, and their help is not a substitute for visiting your regular vet. The pet help line staff does not have access to your pet's Embrace account and cannot answer policy or claims questions. For questions regarding your Embrace account, please contact our Customer Care team.

Pet Help Line FAQs

Effective March 1, 2019, Embrace Pet Insurance is discontinuing the whiskerDocs option.

Effective May 1, 2018, Embrace Pet Insurance is discontinuing the VetLIVE option.
Mind if we pay your vet bills?

Copyright 2005-2019

Pet health insurance is administered by Embrace Pet Insurance Agency, LLC and underwritten by one of the licensed insurers of American Modern Insurance Group, Inc., including American Modern Home Insurance Company d/b/a in CA as American Modern Insurance Company (Lic. No 2222-8), and American Southern Home Insurance Company. Coverage is subject to policy terms, conditions, limitations, exclusions, underwriting review, and approval, and may not be available for all risks or in all states. Rates and discounts vary, are determined by many factors, and are subject to change. Wellness Rewards is offered as a supplementary, non-insurance benefit administered by Embrace Pet Insurance Agency in the United States. © 2016 American Modern Insurance Group, Inc.