Whether you have questions about a request we’ve sent or are interested in learning more about what Embrace can do for your practice – we’re here for you. 

Schedule a Webinar

In under an hour, our free webinar will demonstrate the benefits that Embrace offers to your bottom line, your clients, and your practice. Request a free webinar now. 

Order Free Materials

Request free pet insurance brochures, fliers, and more. We’ll ship them right to your clinic. Order materials now or request a login to get started.

Pet Insurance for Your Staff

We can help keep your practice tax compliant and reduce employee accounts receivable. Learn more about staff benefits. 

Become a Preferred Practice

Pet insurance is good for your clients and for your practice – plus preferred practice clients get a 5% discount! Discover the benefits of being preferred.

Common Questions from Vets

What is a complete invoice?

A complete invoice includes all pages of itemized expenses (including blank pages) that shows taxes, discounts, balances, etc. for all pets seen for that date(s) of service.

Note: We cannot process claims with an account statement/summary. An itemized invoice is required.

How do I submit claims to Embrace?

Claims can be emailed to or faxed to (800) 238-1042. For questions regarding current claims, please email  

What medical records does Embrace need?

If you receive a fax, email, or call from us for records, we are looking for detailed chart notes (S.O.A.P notes) for any dates the pet(s) was seen at your practice in the timeframe stated in the request. Click here for an example of what we need.

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Questions still hounding you?

Contact our Customer Care Team.

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Pet health insurance is administered by Embrace Pet Insurance Agency, LLC and underwritten by one of the licensed insurers of American Modern Insurance Group, Inc., including American Modern Home Insurance Company d/b/a in CA as American Modern Insurance Company (Lic. No 2222-8), and American Southern Home Insurance Company. Coverage is subject to policy terms, conditions, limitations, exclusions, underwriting review, and approval, and may not be available for all risks or in all states. Rates and discounts vary, are determined by many factors, and are subject to change. Wellness Rewards is offered as a supplementary, non-insurance benefit administered by Embrace Pet Insurance Agency in the United States. © 2020 American Modern Insurance Group, Inc.  Wellness Rewards not available in Rhode Island.