Where Do I Find My Explanation of Benefits, and What Does It Tell Me?
How to find and review your Explanation of Benefits in your MyEmbrace customer account.
What Your Explanation of Benefits Tells You
An Explanation of Benefits (EOB) is an itemized description of covered and not-covered charges of a veterinary bill.
The EOB includes:
Remaining Coverage Amounts
Portion Applied to Deductible (if applicable)
Your Copay
Reimbursement Amount (if applicable)
How to Download Your Explanation of Benefits Via MyEmbrace
1. Log in to MyEmbrace and select Claims
2. Select the claim you would like to view and click View claim. Claims are organized by date of service
3. In the Claim Overview section of the Claim Details page, select View Explanation of Benefits. This link will open a PDF of your EOB
Each section displays:
Claim and Policy Information - Including claim date of service, your policy term, etc.
Claim Details - Includes details about coverage and invoice & billed amounts
Payment Summary - Includes reimbursement total & method - Direct Deposit: reimbursement will be deposited to a checking or savings account within 2-3 business days - Check: reimbursement will be sent via paper check through USPS. Checks usually take 5-7 business days to arrive (the post office has asked that we allow up to 10 business days).
Remaining Coverage - Details the amount paid back in policy term & prior remaining coverage amount - Wellness Rewards Benefits (not pictured) - Details the amount paid back in policy term, expected Wellness Rewards payout for claim, & remaining Wellness Rewards balance after claim
