Embrace has a new insurance partner - A+ Superior rated American Modern Insurance Group

As of today, Embrace is selling American Modern Insurance Group ® pet insurance policies in 38 states (see the list on the Embrace's Underwriter page). We are in the process of rolling out all 51 jurisdictions we work in, so if your state isn't on the list, it will be very soon.

Why are we changing insurance underwriters?
The usual thing that comes to mind when you hear a company changing underwriters is that something has gone amiss with the partnership between the pet insurance program and the underwriter; however, in the case of Embrace Pet Insurance leaving RLI, quite the opposite is true.

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Guest Post: alternative and complementary pet treatments

I'm delighted with today's podcast with Dr Patrick Mahaney since alternative or complementary treatments are his area of expertise (not that he isn't an expert on all we talk about of course).

Here are some of the items we cover in this podcast.

First Patrick goes over what alternative and complementary treatments are and  you integrate them into a pet’s veterinary care.

Then on to questions from our facebook friends…

Michael: Can acupuncture be used to mitigate chronic pain in an aging dog with arthritis in place of medications like Rimadyl?

Laura: a lot of alternative therapies I see are for orthopedic conditions, including arthritis. Are there other conditions that you can use alternative therapies for such as allergies or inflammatory bowel disease?

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Hey - it's my 1000th post on the Embrace Pet Insurance blog!

It's hard to believe that 999 posts ago, I wrote the first Embrace blog post called "What am I trying to do?" on April 28, 2005. As an entrepreneur, I have no time to look years ahead in the future but I must admit, years ahead, it is certainly darn satisfying to look back.

Just to backtrack, the Embrace blog came about as follows.

Alex Krooglik and I (Laura Bennett) were part of the team that won the 2003 Wharton Business Plan Competition with a pet insurance idea (I know! Who'd have thunk it). Once we graduated, we decided that pet insurance is what we wanted to do with our lives and thus Embrace Pet Insurance was born in July 2003. Several years went by (raising money is a cinch compared to finding an insurance partnership) and we sold our first policy in October 2006. Things keep getting better ever since.

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Claim Example: chiropractic treatment for Tygon the greyhound

More claims stories on alternative therapies - yay! This one is for Tygon, a 6 year old greyhound living in San Jose, CA.

We asked Tygon's human mom about Tygon's chiropractic treatment and this is what she had to share:

Tygon the greyhoundTygon is an retired racing greyhound that started to have problems with his shoulders and back about a year after we adopted him.  

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Update on slow claims processing at Embrace

As a company obsessed with our relationship with our Embraced pet parents, we have been going through a painful experience over the last few months as we work to improve our claims process.

To put it plainly, the time it takes to process an Embrace claim has been far too long and in many cases well over the 15 business days we promise our pet parents. This is not like Embrace; not like us at all. 

In the spirit of openness and honesty, I thought I'd go over how this happened and what we are doing about it so everyone is in the loop. This is not about excuses (because in the end, it's just not good enough; there are no excuses long enough for that), I'm just presenting the situation as it happened and what you can expect going forward.

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