October 04, 2016
1. When we were sharing office space with a tech company, Lea’s dog Lyger escaped the call center and dashed into their board meeting and dashed around under their table, sniffing a bunch of guys in suits while they were on a conference call
2. Chris burning his hot pocket by putting it in the microwave for 30 minutes instead of the usual 3 minutes on the same day we had a Board meeting. Luckily we were so small, our Board meeting was down the road, not in our office
3. The first time Kate did a nice arabesque on her roller blades past Laura’s office window when she was in a meeting
4. Celebrating our break even point. After a lot of belt tightening, we reached breakeven and had a whole week of celebrations where Embrace paid to have our cars washed in the parking lot, a masseuse come in, drinks and hors d'oeuvres at a local bar and last but not least a coffee mug that said “Embrace broke even and all I got was this stinking mug”.
October 04, 2016
As I sat for my job interview at Laura Bennett's dining room table, with her cat Barnes tumbling around in my lap back in 2006, we talked about perhaps starting up an Embrace office over her garage until we could get more staff on board. When I was offered the job some weeks later, I remember being pleasantly surprised to learn that Embrace had rented a two room office. My first days were spent with just me and one other Embracer, (yes, I felt funny being called an Embracer then) Christine and Laura, sitting at makeshift desks all in the same room. All three of us, serving as call center, claims department, social media, customer care. All of it. We laughed. We learned how each of us took our coffee or what we did for fun on the weekend. (For Chris, it was often Bull Riding. I was usually doing work on our new house. Laura, almost always, was putting in tons of extra hours getting Embrace off the ground.) We got a sign on the door. We launched a website. We took calls from pet parents. We made sales. Each and every milestone was a huge deal and we celebrated accordingly.
October 04, 2016
When most people hear the words “pet insurance” they tend to laugh, thinking of eccentric pet parents, or the human health care mess comes to mind, and people want no part of that for their pets. But, pet insurance is not human insurance. Not even close. Human health insurance is managed care with plans that have negotiated prices and can dictate what procedures they will pay for, without a doctor’s opinion being considered. And, there are the restrictions on which doctors are in network. The cost of processing these plans is staggering. The handling of insurance billing in a physician office is a full time job and accounts for approximately 30% of their total expenses. Pet insurance will never be managed care. The reason? Simply: Vets don’t make enough. Vets could not afford to have the employees needed to process the claims.
August 22, 2016
Behavior problems in our pets seem to be more common than they once were. Aggression, barking, digging, begging for food, and fear and anxiety seem to be common complaints with my clients’ pets. Are we just recognizing them more or are they really increasing? Well, if it were up to dogs they would be roaming the street scavenging food, defecating anywhere they wanted, and searching for the next sexual encounter. We have forgotten that this is normal canine behavior. Instead, we expect them to live in a house, ask permission to go outside, sit perfectly at our feet, and patiently wait for our next command. With training and persistence, they can learn to be comfortable in our idea of normal, but we need to remember this is contrary to their instincts.
August 17, 2016
It’s not a comfortable topic for some, but we wanted to take a few minutes to talk to Dr. Patrick Mahaney about pet loss prevention and what pet parents should do in the event that their pet becomes lost. In this month’s podcast we’ll hear about:
- What steps to take if your pet becomes lost or if you find a lost pet.
- What factors aid in minimizing the risk of your pet becoming lost.
- What new technology is available to help in the case of a missing pet.