The Embrace Team

The reason we got into the pet insurance business was to change it. We couldn't do this without the outstanding team that makes Embrace, well, Embrace. Click on a name to read more.


Executive & Management

Laura Bennett Chief Executive Officer & Co-founder
Alex Krooglik President, Chief Marketing Officer & Co-founder
Dr. Rex Riggs, DVM Veterinary Advisor
Laura Hay, CPA Controller
Melissa Ing Business Process Manager
Christopher Hagesfeld Customer Satisfaction Manager
Kate Zirkle Marketing Manager
Katie Huneke National Account Manager

Business Analysis

Shawn Brown Senior Actuarial Analyst
Sarah Pels Claims Analyst

IT Development

Rich Hessinger Senior Software Engineer
Jonathan Mis Senior Software Developer


Sara Radak Community Engagement Coordinator
Kayleigh Bracht Marketing Fulfillment Coordinator
Scott Sharp Web Marketing Manager
Matt Aster Online Demand Generation Manager

Veterinary Relations

Chrissy McGregor Veterinary Account Rep
Alison Anderson Veterinary Account Rep
Jessica Stern Veterinary Account Rep
Courtney Boucher Veterinary Account Rep
Diana Grutzmacher Veterinary Account Rep
Annie Moyer Veterinary Account Rep
Jenny Markus Veterinary Account Rep
Kristin Happ Veterinary Account Rep
Krystal Durlewanger Veterinary Account Rep
Viveca Santisteban Veterinary Account Rep

Customer Care

Lisa Geraghty Senior Customer Care Embracer
Darcy L. Contact Center Manager 
Mike Lambert Financial Coordinator
Ryan "Mac" MacLennan Customer Care Embracer
Brian Lavrich Customer Care Embracer
Christine L. Customer Care Embracer
David Profio Customer Care Embracer
Jocelyn Alexander Customer Care Embracer
Joshua Baum Customer Care Embracer


Chris Wrona Senior Claims Adjuster
Adrienne S. Senior Claims Adjuster
Sandra "Sam" Adkins, RVT Claims Adjuster
Jenna Mahan, RVT Lead Claims Adjuster
Megan Isom, RVT Claims Adjuster
Amanda Collins, RVT Claims Adjuster
Ericka Ott, RVT Claims Adjuster
Carrie Harviel Claims Adjuster
Alissa Tyminski, RVT Claims Adjuster
Alli Matko Claims Adjuster
Jessica H Claims Adjuster
Cynthia Hokes Claims Administrator
Anna C., RVT Claims Administrator
Kyle Broxon Claims Administrator
Karen Giardina Claims Administrator
Lexi Dvorak Claims Administrator
Melissa Erdman Claims Administrator
Joy Wrona Claims Coder
Janine Kinnett Claims Coder