How to Cancel

We hate to see customers leave, but we always honor your request to cancel a policy.

You can notify us that you wish to cancel your policy via e-mail or by phone at (800) 511-9172 (Monday - Friday 8:30 a.m. - 8 p.m. and Saturday 9 a.m. - 1 p.m. ET). We will issue a refund of any unused premium to the credit card or bank account you have on file with us.

Ombudsman

We take your concerns seriously. Please direct any complaints to the Ombudsman by emailing ombudsman@embracepetinsurance.com.