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title: Pet Insurance | Top Rated Pet Health Insurance - Embrace
lastUpdated: 2025-10-02T19:06:28.000Z
sources:
  html: https://www.embracepetinsurance.com/help/category/managing-and-updating-your-account
  md: https://www.embracepetinsurance.com/help/category/managing-and-updating-your-account.md
---

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# How can we help?

Search Search

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[Help Hub](/help)
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[Managing and Updating Your Account](/help/category/managing-and-updating-your-account)
# Managing and Updating Your Account

How to access, update, and manage information via your MyEmbrace customer account.

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##### What Steps Can I Take for Troubleshooting the Mobile App?

What Steps Can I Take for Troubleshooting the Mobile App?   Are you experiencing issues with the Embrace mobile app? If you're facing difficulties with tasks like submitting a claim, adjusting your po...

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### Updating Your Pet's Information

##### How Can I Add or Remove a Pet Via MyEmbrace?

How Can I Add or Remove a Pet Via MyEmbrace? How to add or remove pets in your MyEmbrace customer account. Removing a Pet Via MyEmbrace Pets cannot be removed via  at this time. Please  for more infor...

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##### How Do I Send and Upload Documents?

How Do I Send and Upload Documents? How to provide Embrace with your pet's medical records, additional information, and other documents.  How to Submit Documents Via MyEmbrace 1. Log in to your  custo...

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##### How Do I Change My Pet's Coverage?

How Do I Change My Pet's Coverage? How to change your pet's coverage to best fit their needs.  How Can I Increase My Coverage? You can increase your pet’s coverage at any time, but it’s important to k...

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##### Can I Transfer Coverage If I Have to Rehome My Pet?

Can I Transfer Coverage If I Have to Rehome My Pet? If your pet has a current policy with Embrace, you can transfer coverage to a new pet parent if they’re rehomed.   What Does Transferring a Pet’s Co...

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### Updating Your Information

##### How Do I Update My Address in the System?

How Do I Update My Address in the System? How to update your address through your MyEmbrace customer account.  Updating Your Address Via MyEmbrace 1. Log in to  and select My Address & Profile from th...

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##### How Do I Update Billing Information and Claim Reimbursement Methods?

How Do I Update Billing Information and Claim Reimbursement Methods? How to update your payment and reimbursement settings.  If your payment method (credit/debit card or checking account) information ...

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##### What Steps Should I Follow to Reset or Retrieve MyEmbrace Login Information?

What Steps Should I Follow to Reset or Retrieve MyEmbrace Login Information? How to reset your password and retrieve your username for your MyEmbrace customer account.  Resetting Your Password 1. Go t...

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### Cancellation

##### How Do I Cancel My Pet's Policy?

How Do I Cancel My Pet's Policy? Embrace’s cancellation policy and how to cancel.  What Should I Know Before Cancelling My Pet's Policy?  How Do I Reduce My Coverage Instead of Cancelling?   Will I Ge...

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### Your Customer Account

##### What Is the Process for Registering for MyEmbrace?

What Is the Process for Registering for MyEmbrace? How to register for your MyEmbrace customer account.   gives you access to your policy details anytime, anywhere. Having trouble logging in? You may ...

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##### Does Embrace Have a Customer Portal or a Mobile App?

Does Embrace Have a Customer Portal or a Mobile App? MyEmbrace is the round-the-clock resource for all of your pet insurance needs.  Designed with our pet parents in mind,  and the Embrace Pet Insuran...

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## Still Have Questions?

Get in touch with our Insurance and Claims Experts

##### Customer Care

Monday - Friday: 9 am - 8pm ET

Saturday: 10 am - 2pm ET

Phone: (855) 540-2104*

Fax: (800) 238-1042

##### Policy Quotes & Purchase

Monday - Friday: 9 am - 8 pm ET

Saturday: 10 am - 4 pm ET

Phone: (855) 540-0591



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### Ready to protect your furry friend?

Call [(800) 779-1539](tel:8007791539)

Get a Quote

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