---
title: Where Do I Find My Explanation of Benefits, and What Does It Tell Me? | Embrace Pet Insurance Help Center
description: Embrace offers personalized, affordable pet insurance for dogs & cats with up to 90% back at any vet. Add a wellness plan for total protection. Get a free quote for your pet's customized policy.
lastUpdated: 2025-10-02T19:06:14.000Z
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  html: https://www.embracepetinsurance.com/help/article/where-do-i-find-my-explanation-of-benefits-and-what-does-it-tell-me
  md: https://www.embracepetinsurance.com/help/article/where-do-i-find-my-explanation-of-benefits-and-what-does-it-tell-me.md
---

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[Where Do I Find My Explanation of Benefits, and What Does It Tell Me?](/help/article/where-do-i-find-my-explanation-of-benefits-and-what-does-it-tell-me)
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# **Where Do I Find My Explanation of Benefits, and What Does It Tell Me?**

How to find and review your Explanation of Benefits in your MyEmbrace customer account.



## What Your Explanation of Benefits Tells You

An Explanation of Benefits (EOB) is an itemized description of covered and not-covered charges of a veterinary bill.

The EOB includes:

- Remaining Coverage Amounts
- Portion Applied to Deductible (if applicable)
- Your Copay
- Reimbursement Amount (if applicable)

## How to Download Your Explanation of Benefits Via MyEmbrace

1. Log in to [MyEmbrace](https://my.embracepetinsurance.com/#/Login?returnUrl=%252FHome) and select **Pet Claims + Info** under the pet whose claim processed

![Step 1 on How to Download Your Explanation of Benefits via MyEmbrace is to Login to MyEmbrace and select Pet Claims \+ Info underr the pet whose claim processed.](//images.ctfassets.net/cy68knbg9g5b/6eeTRwuhM70sMbF1wKuxH1/a9fcbafc990b7b29c37bfa7adf4a66c5/1-_Policy_Overview__2_.jpg?w=804)
2. Select the claim you would like to view. Claims are organized by date of service

![You can find the claim you would like to view, where thet are organized by date of service.](//images.ctfassets.net/cy68knbg9g5b/6GutWXVyp6ya2Pg5T5gzr6/63161c748ac87bf854c309ea15ab4ce4/2-_Pet_Details__1_.jpg?w=804)
3. In the **Claim Overview** section of the **Claim Details** page, select **Download Explanation of Benefits**. This link will open a PDF of your EOB

![Select 'View Explanation of Benefits' in the Claim Overview section of the Claim details page.](//images.ctfassets.net/cy68knbg9g5b/3z5QFZ9rZy0vYjH4VaR1PH/8bd4d01148f6b1ff70d6d13d969b0e05/3-_Claim_Details.jpg?w=804)
Each section displays:

1. Claim and Policy Information
- Including claim date of service, your policy term, etc.
​
2. Claim Details
- Includes details about coverage and invoice & billed amounts 
​
3. Payment Summary
- Includes [reimbursement](https://www.embracepetinsurance.com/help/article/what-is-the-reimbursement-process-for-embrace-claims) total & method
- Direct Deposit: reimbursement will be deposited to a checking or savings account within 2-3 business days
- Check: reimbursement will be sent via paper check through USPS. Checks usually take 5-7 business days to arrive (the post office has asked that we allow up to 10 business days).
4. Remaining Coverage
- Details the amount paid back in policy term & prior remaining coverage amount
- [Wellness Rewards](https://www.embracepetinsurance.com/help/article/what-is-embrace-s-wellness-rewards) Benefits (not pictured)
- Details the amount paid back in policy term, expected Wellness Rewards payout for claim, & remaining Wellness Rewards balance after claim

![Each section of the Explanation of Benefits displays the Claim and Policy Information, Claim Details, Payment Summary, and Remaining Coverage](//images.ctfassets.net/cy68knbg9g5b/G597q3MlbN0iHNLM0aE29/fb2b161497ec4ee38b296a85de20810f/4-_Explanation_of_Benefits.jpg?w=804)



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##### Customer Care

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Saturday: 10 am - 2pm ET

Phone: (855) 540-2104*

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Phone: (855) 540-0591



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