---
title: What Steps Should I Follow to Reset or Retrieve MyEmbrace Login Information? | Embrace Pet Insurance Help Center
description: Embrace offers personalized, affordable pet insurance for dogs & cats with up to 90% back at any vet. Add a wellness plan for total protection. Get a free quote for your pet's customized policy.
lastUpdated: 2025-10-02T19:06:24.000Z
sources:
  html: https://www.embracepetinsurance.com/help/article/what-steps-should-i-follow-to-reset-or-retrieve-myembrace-login-information
  md: https://www.embracepetinsurance.com/help/article/what-steps-should-i-follow-to-reset-or-retrieve-myembrace-login-information.md
---

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[What Steps Should I Follow to Reset or Retrieve MyEmbrace Login Information?](/help/article/what-steps-should-i-follow-to-reset-or-retrieve-myembrace-login-information)
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# **What Steps Should I Follow to Reset or Retrieve MyEmbrace Login Information?**

How to reset your password and retrieve your username for your MyEmbrace customer account.



## **Resetting Your Password**

1. Go to the [MyEmbrace](https://my.embracepetinsurance.com/#/Login) login page and select **Forgot Password**

![Step 1 on how to reset password in MyEmbrace is select Forgot Password](//images.ctfassets.net/cy68knbg9g5b/7aK2tqXUOhEvOGAJXDvSSo/f0170e7d474e943b0ebfbbb0aec76594/1-_Log_in__Resetting_Your_password_.jpg?w=804)
2. Provide the email address associated with your policy and select **Reset Password**

![Step 2 on how to reset password is to provide your email address associated with your policy.](//images.ctfassets.net/cy68knbg9g5b/3knScDUE1rpBLr4IbdFWxP/f9da7c6fe6f2da455236cd290de9e854/2-_Reset_Password.jpg?w=804)
3. You will receive a temporary password via email. Simply select **Login** and use the temporary password

![Upon receiving a temporary password via email, select the Log In button](//images.ctfassets.net/cy68knbg9g5b/4ZJtPVA7xtSBKFNmA36TaX/3fbad904c39ddb6d1d82003095b39e01/2-_Cont..jpg?w=804)
4. When you log in, you'll be prompted to create a new password using the following password requirements:

Password must be **** between **** 8 & 32 characters & contain at least 3 of the following:

- Lowercase Letter
- Uppercase Letter
- Number
- Any of These Special Characters: @ _ . , ! : -

![Create your new password and input it in the provided box. Then select save password.](//images.ctfassets.net/cy68knbg9g5b/1vMkUWIpYRcMD0xqE900aR/77cdb8adb2a49628e3aee844c1c54cc9/3-_Update_my_Password.jpg?w=804)
5. Select **Save Password.** You may now log in with your new password

## **Updating Your Username**

There is currently not an option to update your username online. Please [contact us](https://www.embracepetinsurance.com/contact-us) if you'd like to update your username.

## Retrieving Your Username

From the [MyEmbrace](https://my.embracepetinsurance.com/#/Login) login page, select **Forgot Your Username**. You will receive an email with your username and a link to log in.

![Retrieve your username by selecting forgot your username, you will then be provided an email with your username and a link to log in.](//images.ctfassets.net/cy68knbg9g5b/3pQLBWX6lTUhSNtnj8hLdb/4a5610d2f12bafe1088444d5a40da2c9/1-_Log_in-1.jpg?w=804)

## Trouble Accessing Your Account?

If you have registered for an account online but can't log in, it's possible your account has not been activated yet.

To Activate:

- Check your inbox for the activation email & click the activation link
- The subject line is **Thanks for Registering [Your Name]** from [hello@embracepetinsurance.com](mailto:hello@embracepetinsurance.com)



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## Still Have Questions?

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##### Customer Care

Monday - Friday: 9 am - 8pm ET

Saturday: 10 am - 2pm ET

Phone: (855) 540-2104*

Fax: (800) 238-1042

##### Policy Quotes & Purchase

Monday - Friday: 9 am - 8 pm ET

Saturday: 10 am - 4 pm ET

Phone: (855) 540-0591



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