---
title: What Should I Expect When Submitting My First Claim? | Embrace Pet Insurance Help Center
description: Embrace offers personalized, affordable pet insurance for dogs & cats with up to 90% back at any vet. Add a wellness plan for total protection. Get a free quote for your pet's customized policy.
lastUpdated: 2025-10-02T19:06:24.000Z
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  md: https://www.embracepetinsurance.com/help/article/what-should-i-expect-when-submitting-my-first-claim.md
---

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[What Should I Expect When Submitting My First Claim?](/help/article/what-should-i-expect-when-submitting-my-first-claim)
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# **What Should I Expect When Submitting My First Claim?**

What’s needed, how you’ll be notified, and what you can expect.



## **What’s Required for My First Claim?**

| **What’s required?** | **What is it?** |
| Itemized Invoice | An invoice/receipt typically given after you pay that includes the total amount for your pet’s visit, discounts, taxes, other pets, etc.

**Note:** Should include all pages of the invoice |
| Diagnosis or Reason for Visit | The reason your pet was seen by the vet (i.e. vomiting, diarrhea, scratching ear, allergies, limping, etc.) |
| Medical Records | Your pet’s complete medical history.

Unless a <a href="https://www.embracepetinsurance.com/help/article/what-is-a-medical-history-review-and-how-would-i-request-one">**medical history review**</a> **** was done previously, your first accident or illness claim can take longer to process because our team is going through your pet’s records for the first time. |
**Note:** If you submit claims outside of [MyEmbrace](https://my.embracepetinsurance.com/#/Login?returnUrl=%252FHome) online or in the Embrace Pet Insurance app, make sure to include the claim form(s) and all pages of the complete invoice.

## **How Long Will It Take for My First Claim to Process?**

- First claims for <a href="https://www.embracepetinsurance.com/help/article/what-does-embrace-cover-on-an-accident-and-illness-plan">**accidents and illnesses**</a> **** can take up to **30 business days** to process.
- Claims for <a href="https://www.embracepetinsurance.com/help/article/what-is-embrace-s-wellness-rewards">**Wellness Rewards**</a> are typically processed in **5 business days or less.**
**Note:** Your <a href="https://www.embracepetinsurance.com/help/article/what-are-some-reasons-why-a-claim-might-be-placed-on-hold">**claim could experience a delay**</a> if we are missing necessary information (visit notes, invoice, diagnosis, etc.)

## **How Will I Be Notified of My Claims Status?**

- **Email** – You’ll receive an email when your claim status changes.

  - Claims & documents are typically confirmed by email within **2 business days** of receipt
  - If you don't receive a confirmation email within **4 business days** of your submission, we may not have received it. Please [contact us](https://www.embracepetinsurance.com/contact-us) to verify or you may send them again
- <a href="https://my.embracepetinsurance.com/#/ViewClaims">**MyEmbrace**</a> – You can track your claim status online at any time by logging in online to MyEmbrace.


- **Mobile App** – You can also track your claim status via the Embrace Mobile App


**Note:** If your vet’s office faxes or emails information to us, it can take up to **2 business days** for the status of your claim to be updated in [MyEmbrace](https://my.embracepetinsurance.com/#/Login).




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## Still Have Questions?

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##### Customer Care

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Saturday: 10 am - 2pm ET

Phone: (855) 540-2104*

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Saturday: 10 am - 4 pm ET

Phone: (855) 540-0591



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