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title: What Is the Reimbursement Process for Embrace Claims? | Embrace Pet Insurance Help Center
description: Embrace offers personalized, affordable pet insurance for dogs & cats with up to 90% back at any vet. Add a wellness plan for total protection. Get a free quote for your pet's customized policy.
lastUpdated: 2025-10-02T19:06:16.000Z
sources:
  html: https://www.embracepetinsurance.com/help/article/what-is-the-reimbursement-process-for-embrace-claims
  md: https://www.embracepetinsurance.com/help/article/what-is-the-reimbursement-process-for-embrace-claims.md
---

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[What Is the Reimbursement Process for Embrace Claims?](/help/article/what-is-the-reimbursement-process-for-embrace-claims)
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# **What Is the Reimbursement Process for Embrace Claims?**

Everything you need to know about getting your reimbursement.

Unlike human health insurance, Embrace Pet Insurance does not work within networks and instead works via direct reimbursement to you.

## **How Does Reimbursement Work?**

To receive your claim reimbursement:

1. Pay Your Vet Directly

- Pay for your pet’s visit in full as you normally would and save your invoice.
- Save your invoice
2. [Submit Your Claim](https://www.embracepetinsurance.com/help/article/how-do-i-submit-a-claim)

- We reimburse a direct percentage of covered claims less your deductible & copay
- You can receive your reimbursement two ways: 
- By Check: **** By default, reimbursements are sent by check in the mail. **** Checks are sent via USPS and usually arrive in 5-7 business days after the claim is finalized (the post office has asked that we allow up to 10 business days).
- By Direct Deposit: **** Reimbursements are deposited into your bank account within 1-2 business days after the claim is finalized. See below for instructions on switching to direct deposit.

## **How to Set Up Direct Deposit**

You can enroll in direct deposit in **My Payment Settings** via your [MyEmbrace](https://my.embracepetinsurance.com/#/Login) customer account online or in the Embrace Pet Insurance app. You may also call our **Customer Care** at (855) 540-2104 to set up your direct deposit.

You will need:

- Bank Routing Number
- Bank Account Number
- Type of Account (Savings or Checking)
**Note:** You can [view or change your reimbursement settings](https://www.embracepetinsurance.com/help/article/how-do-i-update-billing-information-and-claim-reimbursement-methods) anytime by logging in to [MyEmbrace](https://my.embracepetinsurance.com/#/Login) and selecting **My Payment Settings** under **Quick Links.**




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## Still Have Questions?

Get in touch with our Insurance and Claims Experts

##### Customer Care

Monday - Friday: 9 am - 8pm ET

Saturday: 10 am - 2pm ET

Phone: (855) 540-2104*

Fax: (800) 238-1042

##### Policy Quotes & Purchase

Monday - Friday: 9 am - 8 pm ET

Saturday: 10 am - 4 pm ET

Phone: (855) 540-0591



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