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title: What Is Pre-certification, and How Do I Submit It? | Embrace Pet Insurance Help Center
description: Embrace offers personalized, affordable pet insurance for dogs & cats with up to 90% back at any vet. Add a wellness plan for total protection. Get a free quote for your pet's customized policy.
lastUpdated: 2025-10-02T19:06:24.000Z
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# **What Is Pre-certification, and How Do I Submit It?**

How to submit a pre-certification via your MyEmbrace customer account.



## What is Pre-certification?

Pre-certification is a review of an itemized estimate for a treatment or procedure so that you know what is or is not covered before the procedure is done.

## Requirements for Pre-certification

Itemized Estimate

- The estimate must be itemized. Grouped charges (e.g. “Dental Package”) can limit the guarantee of coverage
Pre-certification Form

- Pre-certification forms can be found in [MyEmbrace](https://my.embracepetinsurance.com/#/Login) by selecting **Claim Forms & Documents** in the **Quick Links** menu
- Complete form including the diagnosis or reason for treatment
Visit Notes, Chart Notes, Relevant Medical Records Related to Treatment (optional but encouraged)

**Note:** You or your vet's office can complete the pre-certification form.

## How to Submit Pre-certifications Via MyEmbrace

1. Log in to [MyEmbrace](https://my.embracepetinsurance.com/#/Login?returnUrl=%252FHome) and select **Send Documents** from the **Quick Links** menu

![Step 1 in Sending Documents for Pre-Certifications via MyEmbrace](//images.ctfassets.net/cy68knbg9g5b/1u73PVOCBFnLe66nrWjbVo/4befb9cb3dd6561dc135ccd237ff42cb/1-_Policy_Overview__3_.jpg?w=804)
2. Choose **Select Files to Upload**

- **You can choose multiple files at once**
- Accepted file types: PDF, JPG, TIF, PNG
- Size limit for each document submitted is 50MB

![An image illustrating How to Select Files to Upload via MyEmbrace for Pre-Certification](//images.ctfassets.net/cy68knbg9g5b/5X1clLmnKpzQzyzCOdJCuX/48655a38f7e26d259f1184e33ae1ecc4/2-_Send_Documents__1_.jpg?w=804)
3. Select **Submit** when your documents show under the **List of Files to Upload**. You will receive an email confirmation within 2 business days

![Step 3 in Submitting documents showed under the List of Files to Upload.](//images.ctfassets.net/cy68knbg9g5b/5KhQEuCDoYjWjp3KFRJyB1/2fe0d6fa41c3b5a9bb7dcf893c1fd84d/3-_Submit__2_.jpg?w=804)

## Other Ways to Submit Pre-certifications

| Email | [claims@embracepetinsurance.com](mailto:claims@embracepetinsurance.com)

*The pre-certification form(s) & itemized estimate* ***must*** *be sent as attachments no larger than 5MB. This is an unmonitored email address – we’re unable to respond to messages & questions sent here.* |
| Fax | (800) 238-1042 |
| Mail | Embrace Pet Insurance

PO Box 22188

Beachwood, OH 44122-0188 |

## How Long Do Pre-certifications Take to Process

We typically complete pre-certifications within **five business days or less**.

**Note:** If this pre-certification is in support of your pet's first claim, we will also need the detailed chart notes for your pet from the 12 months prior to the policy start date. We need medical history from every veterinarian your pet has been to over this time period, even for wellness visits. We’ll let you know via email if additional information is needed.

## Is Pre-certification Required?

No, Embrace never requires pre-certification to process your claims.




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##### Customer Care

Monday - Friday: 9 am - 8pm ET

Saturday: 10 am - 2pm ET

Phone: (855) 540-2104*

Fax: (800) 238-1042

##### Policy Quotes & Purchase

Monday - Friday: 9 am - 8 pm ET

Saturday: 10 am - 4 pm ET

Phone: (855) 540-0591



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