---
title: What Are the Steps After Starting a Policy? | Embrace Pet Insurance Help Center
description: Embrace offers personalized, affordable pet insurance for dogs & cats with up to 90% back at any vet. Add a wellness plan for total protection. Get a free quote for your pet's customized policy.
lastUpdated: 2025-10-02T19:06:14.000Z
sources:
  html: https://www.embracepetinsurance.com/help/article/what-are-the-steps-after-starting-a-policy
  md: https://www.embracepetinsurance.com/help/article/what-are-the-steps-after-starting-a-policy.md
---

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# How can we help?

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[Help Hub](/help)
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[Starting a Policy](/help/category/starting-a-policy)
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[What Are the Steps After Starting a Policy?](/help/article/what-are-the-steps-after-starting-a-policy)
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# **What Are the Steps After Starting a Policy?**

Welcome to Embrace! Wondering “What next?” You’ve come to the right place.



Review the onboarding checklist below to make sure you’ve done everything necessary to get your policy up and running. Once it’s completed, you don’t have to worry about your policy again until you need it.

**1. Activate your** <a href="https://my.embracepetinsurance.com/#/Login">**MyEmbrace**</a> **customer account**

- [Register](https://www.embracepetinsurance.com/help/article/what-is-the-process-for-registering-for-myembrace) for [MyEmbrace](https://my.embracepetinsurance.com/#/Login)
- Download the Embrace Pet Insurance mobile app for [Android](https://play.google.com/store/apps/details?id=com.embracepetinsurance.embracepetinsurance) or [iOS](https://apps.apple.com/us/app/embrace-pet-insurance/id1446529885)
**2. Confirm your pet's vet history**

- Let us know what vets your fur friend has visited in the 12 months (or less if they’re a new addition) before you enrolled – we sent you an email for this, please respond there
- If your pet did not visit a licensed vet with their notes available in the 12 months before enrollment, they must be seen within the first 14 days of the policy for coverage to begin
- If your pet visited a veterinary clinic outside the United States, Embrace will be unable to obtain those records on your behalf and you will need to provide the detailed records to us.
- **Note:** Having this information up front helps us process your pet’s claims faster.
**3. Note your waiting periods** You can find the start & end dates for your pal's [waiting periods](https://www.embracepetinsurance.com/help/article/what-waiting-periods-does-embrace-have) listed in [MyEmbrace](https://my.embracepetinsurance.com/#/Login). Embrace's waiting periods are:
     - Illnesses: 14 days from policy effective date
     - [Orthopedic](https://help.embracepetinsurance.com/en/articles/4742936-orthopedic-waiting-period): varies by state, check for your state's specified waiting period [here](https://www.embracepetinsurance.com/guides/orthopedic-waiting-period)

**4. Optional: Have your vet complete the** <a href="https://www.embracepetinsurance.com/help/article/what-is-the-waiting-period-for-orthopedic-conditions">**Orthopedic Report Card**</a> **for your dog (if available in your state)** Without it, dogs aren’t covered for broken bones, torn muscles, or ligament- or joint-related issues for the first 6 months. Having this done ensures there aren’t gaps in coverage.

*Some states do not have the option to reduce Orthopedic Waiting Periods in any way

**5. Read up on your policy**

- Read your [Embrace policy terms & conditions](https://www.embracepetinsurance.com/help/article/where-can-i-find-my-embrace-policy-terms-and-conditions)
- Add Embrace to your email contacts list – that’s how we keep in touch if we need you



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## Still Have Questions?

Get in touch with our Insurance and Claims Experts

##### Customer Care

Monday - Friday: 9 am - 8pm ET

Saturday: 10 am - 2pm ET

Phone: (855) 540-2104*

Fax: (800) 238-1042

##### Policy Quotes & Purchase

Monday - Friday: 9 am - 8 pm ET

Saturday: 10 am - 4 pm ET

Phone: (855) 540-0591



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