---
title: Veterinarians and Other Inquiries | Embrace Pet Insurance Help Center
description: Embrace offers personalized, affordable pet insurance for dogs & cats with up to 90% back at any vet. Add a wellness plan for total protection. Get a free quote for your pet's customized policy.
lastUpdated: 2025-10-02T19:06:14.000Z
sources:
  html: https://www.embracepetinsurance.com/help/article/what-are-common-questions-for-veterinarians
  md: https://www.embracepetinsurance.com/help/article/what-are-common-questions-for-veterinarians.md
---

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# How can we help?

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[Help Hub](/help)
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[Veterinarians and Other Inquiries](/help/category/veterinarians-and-other-inquiries)
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[What Are Common Questions for Veterinarians?](/help/article/what-are-common-questions-for-veterinarians)
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# **What Are Common Questions for Veterinarians?**

Questions about a request we sent or interested in learning more about what Embrace can do for your practice? We’re here for you.



## Common Questions from Policyholder About Vets

### Embrace Pet Insurance Has No Networks

Policyholders can visit and submit claims from any licensed vet or emergency practice. If a practice isn't listed when [submitting a claim](https://www.embracepetinsurance.com/help/article/how-do-i-submit-a-claim) through MyEmbrace, you can provide the practice name and rest assured we'll get it added to our system lickity split!

## Common Questions from Vets

### What is a complete invoice?

A complete invoice includes all pages of itemized expenses (including blank pages) that shows taxes, discounts, balances, etc. for all pets seen for that date(s) of service.

**Note:** We cannot process claims with an account statement/summary. An itemized invoice is required.

### How do I submit claims or documents to Embrace?

If you are a vet submitting claims or documents on behalf of a client, they can be emailed to [claims@embracepetinsurance.com](mailto:claims@embracepetinsurance.com) or faxed to (800) 238-1042. To start a claim, the [claim form(s)](https://assets.ctfassets.net/nx3pzsky0bc9/3xAf4Pzh8BVnQiTKB7wmOp/5e60bb0682ead56da3a84dbb1f4034ff/embrace-claimformcheatsheet-pp.pdf) & invoice **must** be included.

Attachments must be no larger than 5MB. This is an unmonitored email address – we’re unable to respond to messages & questions sent here, and documents must be attached to the email (not linked or pasted in the body).

For questions regarding current claims, please email [askclaims@embracepetinsurance.com](mailto:askclaims@embracepetinsurance.com).

### What medical records does Embrace need?

If you receive a fax, email, or call from us for records, we are looking for detailed chart notes (S.O.A.P notes) for any dates the pet(s) was seen at your practice in the timeframe stated in the request.

[Click here](https://assets.ctfassets.net/nx3pzsky0bc9/4ixtspRJaguRIZwHfw6am5/7720a8467e7a977e1a5d882e10d39349/Embrace-MedicalHistory-2021-PetParents-Final.pdf) for an example of what we need.

If you have additional questions about requested information, [contact us](https://www.embracepetinsurance.com/contact-us).

## Why Your Practice Should Promote Pet Insurance

Clients with pet insurance spend more, are more compliant, and enable you to practice the best medicine because they focus on the quality of care instead of cost.

- Cat owners with pet insurance spend 90% more at the vet (& 29% more on dogs) (NAPHIA)
- More than 50% of Embrace customers submit a claim within their first policy year. (Embrace claims data)
- Americans spent $152 billion on pet care in 2024 (APPA)
- More than 1 in 4 Americans have less than $1,000 in their savings account (American Bankers Association 2024)



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## Still Have Questions?

Get in touch with our Insurance and Claims Experts

##### Customer Care

Monday - Friday: 9 am - 8pm ET

Saturday: 10 am - 2pm ET

Phone: (855) 540-2104*

Fax: (800) 238-1042

##### Policy Quotes & Purchase

Monday - Friday: 9 am - 8 pm ET

Saturday: 10 am - 4 pm ET

Phone: (855) 540-0591



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### Ready to protect your furry friend?

Call [(800) 779-1539](tel:8007791539)

Get a Quote

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