---
title: How Do I Update Billing Information and Claim Reimbursement Methods? | Embrace Pet Insurance Help Center
description: Embrace offers personalized, affordable pet insurance for dogs & cats with up to 90% back at any vet. Add a wellness plan for total protection. Get a free quote for your pet's customized policy.
lastUpdated: 2025-10-02T19:06:24.000Z
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---

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[How Do I Update Billing Information and Claim Reimbursement Methods?](/help/article/how-do-i-update-billing-information-and-claim-reimbursement-methods)
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# **How Do I Update Billing Information and Claim Reimbursement Methods?**

How to update your payment and reimbursement settings.

# 

If your payment method (credit/debit card or checking account) information changes for any reason, you must update it before your billing cycle in order for Embrace to collect your premium.

## Updating Via MyEmbrace

1. Log in to your [MyEmbrace](https://my.embracepetinsurance.com/#/Login) customer account and select **My Payment Settings** from the **Quick Links** menu

![Step 1 in Updating Billing Information and in Claiming Reimbursement Methods is to log in to your MyEmbrace customer account and select My Payment Settings from the Quick Links menu.](//images.ctfassets.net/cy68knbg9g5b/b89TZ4SMy9iEkAVKRli0g/7857efddfebc17062770b978a083a905/1-_Policy_Overview__1__-_Billing_Information_and_Claim_Reimbursement_Methods.jpg?w=804)
2. Make your updates in the **My Payment Settings** page in the following sections:

A. Select **Update** next to **My Payment Method**

- For a new credit or debit card, you need: 
- Full Card Number
- Expiration Date
- CVV
- For a new checking or savings account, you need:
- Full Routing Number
- Full Account Number
B. Select **Update** next to **Direct Deposit for Claims Reimbursement**

- Don't forget to **update your checking account here too** if you've already enrolled in direct deposit! It is not automatically updated when you change it in billing
- Not enrolled in direct deposit? It's the fastest way to be reimbursed at claim time – funds are usually available in 1-2 business days
- To enroll you'll need:
- Account Type (Checking or Savings)
- Full Routing Number
- Full Account Number
- If you prefer a check in the mail for claim reimbursements, select **check.** Claim checks are sent via USPS and usually arrive in 5-7 business days (the post office has asked that we allow up to 10 business days).
**Note:** Make sure your address is current if you receive claim reimbursement payments by check.

![You can make your updates in the My Payment Settings page in this page as illustrated in the image. There are two sections, which are: Select Update next to My Payment Method and Select Update next to Direct Deposit for Claims Reimbursement.](//images.ctfassets.net/cy68knbg9g5b/2wreHsxOh1pAvjbFumebwS/d1840df55735f9ae5048983d7b0e0e46/2-_Payment_Settings_-_Billing_Information_and_Claim_Reimbursement_Methods.jpg?w=804)

## Switching Your Payment Type

If you would like to switch your payment method from your credit/debit card to your bank account, [contact us](https://www.embracepetinsurance.com/contact-us).

## Updating Your Payment Due Date

Once your policy has begun, we cannot change the billing date for any reason because of the waiting periods and underwriting.




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## Still Have Questions?

Get in touch with our Insurance and Claims Experts

##### Customer Care

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Saturday: 10 am - 2pm ET

Phone: (855) 540-2104*

Fax: (800) 238-1042

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Saturday: 10 am - 4 pm ET

Phone: (855) 540-0591



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