---
title: Claim Information | Embrace Pet Insurance Help Center
description: Embrace offers personalized, affordable pet insurance for dogs & cats with up to 90% back at any vet. Add a wellness plan for total protection. Get a free quote for your pet's customized policy.
lastUpdated: 2025-10-02T19:06:14.000Z
sources:
  html: https://www.embracepetinsurance.com/help/article/how-do-i-submit-a-claim
  md: https://www.embracepetinsurance.com/help/article/how-do-i-submit-a-claim.md
---

---

# How can we help?

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[Claim Information](/help/category/claim-information)
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[How do I Submit a Claim?](/help/article/how-do-i-submit-a-claim)
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# **How do I Submit a Claim?**

Step-by-step instructions on how to submit claims.



Submitting claims through your [MyEmbrace](https://my.embracepetinsurance.com/#/Login?returnUrl=%252FHome) customer account online or in the Embrace Pet Insurance app is the fastest way – plus, it doesn’t require a claim form! If you submit by email, fax, or mail, a claim form is required.

## What Types of Claims Can be Submitted Through MyEmbrace or the App

All types of claims—Accident, Illness, or Wellness (if you have Wellness Rewards)—can be submitted via the same method quickly and easily through [MyEmbrace](https://my.embracepetinsurance.com/#/SubmitAClaim) or the Embrace mobile app. Both options will walk you through the claim submission step-by-step.

## What is Needed to Submit a Claim

An Itemized Invoice

- The itemized invoice must include the total amount for your pet’s visit including discounts, taxes, other pets, etc.
- Make sure to include **all** pages of the invoice
Diagnosis or Reason for Visit

- This is the reason that your pet was seen by the vet (i.e. vomiting, diarrhea, scratching ear, allergies, limping, etc.) or select "Wellness Rewards" for items you decide to use your wellness plan on (grooming, preventatives, wellness/routine care visit, etc.)

## How to Submit Claims Via MyEmbrace

1. Log in to [MyEmbrace](https://my.embracepetinsurance.com/#/Login?returnUrl=%252FHome) and select **Submit a Claim** from the **Quick Links** menu

![Select Submit a Claim from the Quick Links menu found in the left side of the Policy Overview after logging in to MyEmbrace.](//images.ctfassets.net/cy68knbg9g5b/4PSudO7a3137KB2nQFrxNY/ba0bffae23777b711f90f3f1b796d6b5/1-_Policy_Overview__1__-_How_do_I_submit_a_claim.jpg?w=804)
2. Provide requested information about the claim including:

- Where the Invoice is from

  - Use the Zip Code of the vet practice stated on the invoice
  - You can choose pharmacies or websites if applicable
- Invoice Date & Duration

  - Select **Single Date** if your pet was seen for an outpatient visit or **Multi-day Hospital Stay** if your pet had an overnight visit
  - The invoice date is the date that the services were rendered (purchase date, hospital visit, etc.)
- Total Invoice Amount

  - Include taxes, discounts, fees, items for other pets, etc. even if you are not claiming for those expenses
Select **Next**

![Provide requested information about the claim including Where the Invoice is From, Invoice Date and Duration, and Total Invoice Amount. Then select next](//images.ctfassets.net/cy68knbg9g5b/OSxaByDuQrfsbE0u5yXjb/1458865296bbc129ec9736ac1d50eb4f/2-_Invoice_Details.jpg?w=804)
3. Select the files to upload including your pet’s itemized invoice

- Upload the necessary invoice for your claim submission
- Include ALL pages of the invoice (even if they are blank)
- *File Limitations*: Files must be 50MB or less. Accepted formats are PDF, PNG, or JPEG.
Select **Next - Review Invoice**

![Select the files to upload including your pet’s itemized invoice, then select next - review invoice.](//images.ctfassets.net/cy68knbg9g5b/6QKCAWXgc1SczJOsOpBIGP/9c9d8000400543638f45448aa4d74ba8/3-_Upload_Invoice.jpg?w=804)
4. Confirm the invoice upload is legible and complete. Select **Next – Select Pets**

![Confirm the invoice upload is legible and complete, then select next -select pets.](//images.ctfassets.net/cy68knbg9g5b/dvM9KsvqsY0I5Ba8qXFOx/ae985f575d8dcc2b79bba85cde19c057/4-_Review_Invoice.jpg?w=804)
5. Select the insured pets who are on the invoice that you are claiming for. Select **Next – Add Pet Diagnosis**

![Select the insured pets who are on the invoice you are claiming for. Select Next - Add Pet Diagnosis, in this case it is our pet Hachi, so we select Hachi to submit our claim.](//images.ctfassets.net/cy68knbg9g5b/21ZgIAdDCTnRDqrNrvGwwB/126d1fe9a2aa6d97c39ca1453354c10b/5-_Choose_pets.jpg?w=804)
6. Add diagnosis and additional claim details

- Type or select the diagnosis, symptoms, or reason for visit in the Diagnosis or Reason for Visit search box (if you reason is processed through a wellness plan, there is an option for Wellness)
- The drop-down menu shows previous diagnoses for your pet (if applicable) & the most common diagnoses
- If you don’t see your pet’s diagnosis or you would like to provide additional details, enter it in the **Additional Details** box
- If you have more than one pet on the invoice, select Next Pet & repeat step 6 to add their diagnosis details
Select **Next – Review & Submit** to continue

![Add diagnosis and additional claim details of your pet. Then select Next - Review &amp; Submit to continue](//images.ctfassets.net/cy68knbg9g5b/10ZmMR0jzUFaB4R9cosEB9/4d7a28231661cc01eadcd242d1aa32e7/6-_Add_diagnosis.jpg?w=804)
7. Review information on **Confirm Claim Details** page. Select **Edit Details**, **Edit Docs**, or **Edit Pets** if details are missing or incorrect. If no edits need to be made, select **Submit Claim**

![Review information on this page, which is the Confirm Claim Details. If everything is correct, then select Submit Claim.](//images.ctfassets.net/cy68knbg9g5b/2MbPcYpic9T0x0PARnkYI8/4a259f29aad25d430cb44193cfc3c3c3/7-_Confirm_details.jpg?w=804)
Your claim has been successfully submitted and you should receive email confirmation within two business days.

From here, you can submit another claim by selecting **Start Another Claim** or return to **MyEmbrace Home**

![From here, you can submit another claim by selecting Start Another Claim](//images.ctfassets.net/cy68knbg9g5b/3TdtWP8RQ44cwpgiIgUnMu/70adb417549a203f2595a7e3c9d5f5ce/8-_Claim_Submitted.jpg?w=804)

## Other Ways to Submit Claims

If you submit claims outside of [MyEmbrace](https://my.embracepetinsurance.com/#/Login?returnUrl=%252FHome) online or in the Embrace Pet Insurance app, make sure to include the claim form(s) and all pages of the complete invoice.

### Email

[claims@embracepetinsurance.com](mailto:claims@embracepetinsurance.com)

**Disclosure:** This inbox is not actively monitored for incoming messages.

****Note:** Accepted formats are PDF, PNG, or JPEG.

### Fax

(800) 238-1042

### **Mail**

Embrace Pet Insurance

PO Box 22188

Beachwood, OH 44122-0188

**Note:** When you submit claims outside of [MyEmbrace](https://my.embracepetinsurance.com/#/Login?returnUrl=%252FHome), a claim form for each pet that you are claiming is **required**.




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## Still Have Questions?

Get in touch with our Insurance and Claims Experts

##### Customer Care

Monday - Friday: 9 am - 8pm ET

Saturday: 10 am - 2pm ET

Phone: (855) 540-2104*

Fax: (800) 238-1042

##### Policy Quotes & Purchase

Monday - Friday: 9 am - 8 pm ET

Saturday: 10 am - 4 pm ET

Phone: (855) 540-0591



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