---
title: How Do I Send and Upload Documents? | Embrace Pet Insurance Help Center
description: Embrace offers personalized, affordable pet insurance for dogs & cats with up to 90% back at any vet. Add a wellness plan for total protection. Get a free quote for your pet's customized policy.
lastUpdated: 2025-10-02T19:06:14.000Z
sources:
  html: https://www.embracepetinsurance.com/help/article/how-do-i-send-and-upload-documents
  md: https://www.embracepetinsurance.com/help/article/how-do-i-send-and-upload-documents.md
---

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# How can we help?

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[How Do I Send and Upload Documents?](/help/article/how-do-i-send-and-upload-documents)
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# **How Do I Send and Upload Documents?**

How to provide Embrace with your pet's medical records, additional information, and other documents.



## How to Submit Documents Via MyEmbrace

1. Log in to your [MyEmbrace](https://my.embracepetinsurance.com/#/Login) customer account and select **Send Documents** from the **Quick Links** menu

![Step 1 in submitting documents via MyEmbrace is to log in to your MyEmbrace customer account and select Send Documents from the Quick Links menu.](//images.ctfassets.net/cy68knbg9g5b/2dRdcpyV3Yjimn6Ipf1gTB/8bc70c54e57289e840c4cb5c109d9f3c/1-_Policy_Overview__1__-_How_Do_I_Send_and_Upload_Documents?w=804)
2. Choose **Select Files to Upload**

- Select your document from your files
- Accepted file types are: PDF, PNG, or JPEG.
- Size limit for each document submitted is 50MB

![Then click Select files to upload.](//images.ctfassets.net/cy68knbg9g5b/TuZVqhjsNYrXrjaFkcGsJ/f9a37b689eb89a88239183b0802838c3/2-_Send_Documents_-_How_Do_I_Send_and_Upload_Documents?w=804)
3. Select **Submit**

![In this image, you can see the Submit button after your files have been uploaded.](//images.ctfassets.net/cy68knbg9g5b/184JgXauKPPFVYvwIp0A1v/d739607c0de6e512655687880edbddea/3-_Submit__1__-_How_Do_I_Send_and_Upload_Documents.jpg?w=804)

## Other Ways to Submit

Email: [claims@embracepetinsurance.com](mailto:claims@embracepetinsurance.com)

**This is an unmonitored inbox, we’re unable to respond to messages & questions sent here

- Documents must be sent as attachments, not pasted in the body of the email.
Fax: (800) 238-1042




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## Still Have Questions?

Get in touch with our Insurance and Claims Experts

##### Customer Care

Monday - Friday: 9 am - 8pm ET

Saturday: 10 am - 2pm ET

Phone: (855) 540-2104*

Fax: (800) 238-1042

##### Policy Quotes & Purchase

Monday - Friday: 9 am - 8 pm ET

Saturday: 10 am - 4 pm ET

Phone: (855) 540-0591



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