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title: Does Embrace Have a 24/7 Pet Health Line? | Embrace Pet Insurance Help Center
description: Embrace offers personalized, affordable pet insurance for dogs & cats with up to 90% back at any vet. Add a wellness plan for total protection. Get a free quote for your pet's customized policy.
lastUpdated: 2025-10-02T19:06:14.000Z
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  md: https://www.embracepetinsurance.com/help/article/does-embrace-have-a-24-7-pet-health-line.md
---

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[Does Embrace Have a 24/7 Pet Health Line?](/help/article/does-embrace-have-a-24-7-pet-health-line)
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# **Does Embrace Have a 24/7 Pet Health Line?**

PawSupport gives you access to Pet Pros who offer you round-the-clock decision support about your pet's health.



## What is PawSupport?

PawSupport is Embrace’s pet telemed partner that gives you 24/7 access to Pet Pros for your pet health-related concerns – even on holidays.

Access to PawSupport is included in every Embrace policy at **no additional charge**.

![PawSupport Pet Health Line is where you can ask for questions or concerns about your pet's health. The PawSupport is included in every Embrace policy at no additional charge and you can access at MyEmbrace.](//images.ctfassets.net/cy68knbg9g5b/1OHwRnaNDHkV5jfIeQECZR/5ecaf71d9d02331827ab3b2501658ddc/Paw_Support_Policy_Overview.jpg?w=804)

## What Can I Ask the Pet Pros at PawSupport?

The Pet Pros at PawSupport can provide **decision support** on topics including:

- Emergencies
- Managing Chronic Conditions
- Medication Concerns
- Diet
- Poisons & Toxins
- Vitamins & Supplements
- Behavioral Changes
- Possible Symptoms
- Exercise
- Holistic Care Options
- Training
The Pet Pros help pet parents assess their pet's situation and offers guidance on when, where, and how to use pet healthcare resources appropriately.

## How Do I Access PawSupport?

Access PawSupport via your <a href="https://my.embracepetinsurance.com/#/Login?">**MyEmbrace**</a> customer account online by selecting **PawSupport** under the **Contact Us** section (left side of page).

Pet Pros are available by:

- Live Chat
- Phone
- Video Conference
To speak to a Pet Pro by phone, you must request a call via <a href="https://my.embracepetinsurance.com/#/Login?">**MyEmbrace**</a> **.** PawSupport cannot be reached directly, nor can our Customer Care Embracers transfer you.

**Note:** PawSupport is not currently supported in the Embrace Pet Insurance mobile app.

## What Should I Expect If I Contact PawSupport?

PawSupport will begin by collecting:

- Your pet's basic information
- The reason for your call or chat
The Pet Pro will then help you make a decision for your pet's care through questions and by asking your observations.

**Note:** PawSupport staff **does not** have access to your pet's veterinary records, policy information, or claim data.

## What is PawSupport Unable to do?

- Diagnose a condition
- Prescribe medications or treatment
- Answer questions about your Embrace policy or claims
PawSupport is to be utilized for **decision support** or for a **peace of mind.** It is **not a diagnosis** and cannot be used in place of going to the vet.




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## Still Have Questions?

Get in touch with our Insurance and Claims Experts

##### Customer Care

Monday - Friday: 9 am - 8pm ET

Saturday: 10 am - 2pm ET

Phone: (855) 540-2104*

Fax: (800) 238-1042

##### Policy Quotes & Purchase

Monday - Friday: 9 am - 8 pm ET

Saturday: 10 am - 4 pm ET

Phone: (855) 540-0591



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