whiskerDocs partners with Embrace Pet Insurance

(Chicago, IL) May 10, 2018— whiskerDocs®, the leading provider of telehealth support for pet parents, is pleased to announce the inclusion of its services for Embrace Pet Insurance policy holders. Adding to the reasons why Embrace is one of the nation’s highest-rated pet insurance companies, all new and existing Embrace policy holders will have access to unlimited phone calls, chats, and emails with the whiskerDocs team of veterinary experts.

whiskerDocs has been providing services to pet parents with emergency, wellness, and behavioral questions via direct membership enrollments and business-to-business partnerships since 2012. Their ground-breaking decision support protocols and self-service tools provide pet owners with the same services they’ve come to expect for their human healthcare needs.

Embrace has worked hard since 2003 to strike the balance of creating the best possible experience for both pet parents and veterinarians, forging new paths with innovative products, such as Embrace360 for electronic claims submission. The company also offers unique features that keep customers happy and pets healthy, such as their optional Wellness Rewards routine care plan and diminishing deductible feature, the Healthy Pet Deductible.

The partnership grew from the mutual understanding that pet parents want to make a good decision on behalf of their pets, but don't often know how to choose the best course of action. whiskerDocs provides reliable, unbiased support that is tailored to their pet's situation and is cognizant of the resources available to the pet parent. According to Trevor Page, co-founder of whiskerDocs, "The majority of interactions we receive feel urgent to the pet parent, so whiskerDocs provides real time access, on average within 23 seconds, to help pet parents decide what they need to do and how fast they need to do it!"

As shown by data collected in over 30,000 interactions, whiskerDocs has identified that pet owners only correctly identify the most appropriate course of action in approximately 1/3 of cases. Even more importantly, urgent issues are often outside of normal veterinary practice hours. Without whiskerDocs, these customers are left with little choice beyond an expensive trip to the emergency room. whiskerDocs data shows that nearly 80% of pet issues presented can wait until normal business hours when the pet’s primary veterinarian is available to help.

Adding the whiskerDocs multi-channel, tech-enabled veterinary support is yet another way to build on Embrace’s extremely high customer satisfaction rating, reducing claims costs and unnecessary expenditures for policy holders. Embrace customers can now feel more confident that they’re spending wisely when issues arise and seeking care at the most appropriate times for their pet’s health and well-being.

For more information about the service, visit EmbracePetInsurance.com/customer-support/whiskerdocs


About Embrace Pet Insurance

Embrace Pet Insurance is a top-rated pet health insurance provider for dogs and cats in the United States. Embrace offers one simple yet comprehensive accident and illness insurance plan that is underwritten by American Modern Insurance Group, Inc. In addition to insurance, Embrace offers Wellness Rewards, an optional preventative care product that is unique to the industry. Wellness Rewards reimburses for routine veterinary visits, grooming, vaccinations, training, and much more with no itemized limitations. Embrace is a proud member of the North American Pet Health Insurance Association (NAPHIA) and continues to innovate and improve the pet insurance experience for pet parents across the country. For more information about Embrace Pet Insurance, visit EmbracePetInsurance.com or call (800) 511-9172.

About whiskerDocs

whiskerDocs is the leading 24/7 pet hotline providing instant, real-time access to veterinary experts. Headquartered in Skokie, IL, whiskerDocs supports over 600,000 memberships throughout North America, offering telephone support, email, and live chat services. whiskerDocs provides the opportunity for pet parents to get advice for behavior, emergency, wellness care, training, and questions about symptoms. Since 2011, whiskerDocs has been committed to providing pet parents with the highest level of customer service in the pet industry. Go whiskerdocs.com to learn more and follow whiskerDocs on Facebook and Twitter.