Work at Embrace

Join the Embrace team and be a part of one of Northeast Ohio's top workplaces.

About Embrace

Embrace Pet Insurance is an Ohio-based company that makes the needs of pet parents a priority and strives to offer them the best product and service in a personal, but professional, manner.

As an employer, Embrace understands the value of work/life balance and creates a culture in which employees are celebrated for their accomplishments both in and outside the office. The atmosphere, for both policyholders and employees, is one bred from open and honest communication in correlation with Embrace’s Core Values.

Embrace has been recognized four times by The Plain Dealer as one of “Northeast Ohio's Top Workplaces” and is a seven-time winner of the NorthCoast 99, a program that recognizes 99 workplaces for top talent in NE Ohio. In 2017 we were honored with a special award for Organizational Support and Work/Life Balance.

HR Mission Statement

With Embrace’s Core Values in mind, the HR team recruits, develops, and retains top talent, focusing on the individual’s potential and organizational growth. We bring clarity to situations, facilitate communication, and protect the company and its culture.

Open Positions

Below you'll find our current job openings and application instructions. Embrace currently has openings available in Customer Service, Marketing, and Tech.

Customer Care Representative - Cleveland, OH


Job Description

An Embrace Customer Care Representative educates pet parents about pet insurance, sells Embrace Pet Insurance policies, and administers policies for existing policyholders, through both inbound calls and other electronic media.

We are looking for bright, innovative, and highly motivated individuals who are comfortable using technology and have strong communication and sales skills. If you want to grow with us, then we want to hear from you.

Desired Skills & Experience

  • Strong customer service orientation – you’re not satisfied unless the customer is satisfied.
  • The ability to show empathy in order to identify with and understand our pet parents' situation, feelings, and motives.
  • You must be willing to work in a dynamic environment as we are a growing company that is constantly evolving.
  • It is important to have positive outlook and be able to remain professional in stressful situations.
  • Show a sense of urgency and be able to prioritize your responsibilities.
  • Pet lover who really cares about animals and their welfare.

Qualifications

To be considered for this position you must meet the knowledge, skills, and abilities listed below:

  • Associate degree or higher
  • Prior experience as successful sales representative in call center
  • Strong communication skills as you will be interacting with the pet parent through the phone and email.
  • Fluent in English and Spanish both verbally and written preferred

This position has shift work. Shifts start at 8:30, 9:30, and 11:30 and some Saturday hours every couple of weeks. This position is eligible for overtime. Once you complete your training you will be assigned to a specific shift. Training is usually completed in four months.

To Apply: Send your resume and cover letter to hireme@embracepetinsurance.com.

Search Engine Marketing Manager - Cleveland, OH


Job Description

The Search Engine Marketing Manager is primarily responsible for managing the paid and organic search programs for Embrace Pet Insurance, including paid social and display remarketing. This person also directly manages marketing analytics initiatives that provides insights to key business leaders.

Job Duties

  • Manage the all paid search programs (Google AdWords, Bing), including budgets, reporting, and account management
  • Continually optimize acquisition costs, return on ad spend, and overall media mix
  • Develop and manage engaging remarketing and acquisition programs for display and paid social media
  • Manage third-party software installed on EmbracePetInsurance.com via Google Tag Manager
  • Generate sales and KPI forecasts against all paid marketing channels
  • Manage all A/B tests for search ad copy, display and custom landing pages
  • Lead the Digital Marketing Analyst to improve insights and reporting to all levels of the business
  • Manage the consumer email marketing program along with the Sr. Digital Marketing Specialist

Skills

  • Expertise in the following Google services: Google Analytics, Google Display Network, Google Tag Manager, Google Optimize
  • Proficient in current SEO tactics and best practices
  • Experience with the Facebook Ads platform
  • Proficient in paid search platforms and strategies (Google AdWords, Bing Ads)
  • Working knowledge of digital marketing KPIs, analytics and reporting
  • Microsoft Office applications (Word, Excel, PowerPoint, Outlook)

Qualifications

  • An understanding of what drives pet owners (preferably, you'd be a pet owner yourself)
  • 5+ years’ experience in an agency or brand focusing on lead gen
  • Google Ads certification and/or Google Analytics Individual Qualification (IQ) preferred

To Apply: Please send your cover letter and resume to hireme@embracepetinsurance.com.

Help Desk Technician - Cleveland, OH


Job Description

As a Help Desk Technician you will use your strong technical skills to provide fast and useful technical assistance on computer systems. You will answer questions on basic technical issues and help to solve them.

Responsibilities:

  • Serve as the first point of contact for employees seeking technical assistance.
  • Provide local and remote employees support for PC hardware and software, including setup and deployment.
  • Assist the System Administrator with maintenance and support of local network systems and telecommunications infrastructure.
  • Keep accurate documentation for IT department assets.
  • Record events and resolutions in a ticketing system.
  • Pass along any feedback or suggestions by customers to the appropriate internal team.

Qualifications

To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below:

  • CompTIA certification preferred.
  • Tech savvy with a working knowledge of office automation products, databases, and remote control.
  • In-depth knowledge of Microsoft Windows Server and Desktop operating systems, Microsoft Office Suites.
  • Ability to research solutions or information regarding technical issues.
  • Good communication and interpersonal skills with the ability to work directly with business users.
  • High energy level.
  • Detail oriented.

To Apply: Please send your cover letter and resume to hireme@embracepetinsurance.com.