Fantastic Customer Service

Rated 9 out of 10 by customers

To deliver you great customer service we don't focus on one big thing. Rather we put a lot of effort into all the little things that make having Embrace Pet Insurance a delight.

Read customer testimonials from some of our satisfied pet parents and see why they rate us over 9 out of 10.

• Communication
  We use e-mail to ensure that you receive any communication from us in minutes, not days.
• Convenient Options
  You can talk with Embrace via phone, e-mail, and online chat, whichever you prefer.
• Quick Claims Turnaround
  We turn claims around in 15 days or less. Our claims adjusters are veterinary technicians who keep in touch with you while your claim is processed.
• Rapid Response to Your Questions
  Pet parents can expect responses to questions within 1 business day, usually much less. Try us out and prove it!
• We Take the Stress out of Buying
  Our Customer Care Embracers are pet insurance experts. We know our plans, and those of our major competitors, inside out.

Embrace is staffed by pet parents just like you and many of us have gone through the stress of having sick pets. When we give you advice it comes from the heart.