September 22, 2015
A huge part of our jobs in the Customer Care department is helping people with policy management. And, while we still love talking with real people about really cute pets, we realize that sometimes it’s more convenient to handle things like billing changes and checking on your policy online. Which is why, after a great deal of planning and programming, we’re very pleased to announce...(drum roll.....) the MyEmbrace Portal! (TA-DA!)
Yes, it’s a handy-dandy tool that allows you to do just about anything you can think of related to your policy, anytime, anywhere. The first features are available now and offer you the opportunity to:
September 16, 2015
This month’s podcast features an extra special guest. As we’re discussing “taking your pet to the vet,” who better to chat with than the creator of the groundbreaking fear-free movement, Dr. Marty Becker. Dr. Becker joins Dr. Patrick Mahaney and Laura Bennett to discuss not only the importance of seeking veterinary attention, but also the health and wellness benefits of reducing stress in pet patients. The doctors explain how some of their techniques and tricks help pets be more at ease and create a safer experience for all involved. You’ll want to listen in to learn more about what you as the pet parent can do to make veterinary care a more enjoyable experience. There’s even suggests on how to make your home a more zen-like space for your pet. They’ll discuss the benefits of some old-school practices such as house calls, and some new fear-free care techniques, making this a conversation you (and your anxious pet) won’t want to miss.
September 12, 2015
The word “insurance” has become a lightning rod for all of us, the daily news fills the airwaves with talk about the runaway costs of healthcare. There is so much involved with medical billing and insurance on the human side. The McKinsey Global Institute estimated that human medical practices spend up to 27% of their revenue on the administrative costs in handling billing. Most of today’s human health insurance is managed care where the insurance companies have contracts with doctors and medical facilities and have negotiated to provide care for members at reduced costs. These providers become the plan's network and you need to go to these doctors to get the most out of the plan. How much the insurance company will pay depends on the network. Indemnity insurance, which is what pet insurance is, allows you to direct your own health care and go to the doctor or hospital of your choice. The veterinarian takes care of your pet, then you pay the veterinarian with the insurance company reimbursing you a portion of your total charges. Just to set the record straight…veterinarians do not get “kickbacks” from the insurance companies. Pet insurance just allows pet owners to pay for their pet’s care. The beauty of the indemnity model is that the veterinarian fills out only a short description of services and faxes it to the insurance company. That is it. Veterinarians do not need to pay people just to handle the insurance billing. Our practices simply could not afford to.
September 03, 2015
If you’re even reading this post, you already know more about pet insurance than the average Joe. But that’s why we have an entire month dedicated to pet insurance, to take a deeper look into some of the nuances and details. We all know why it’s important, but we want you to jump on the pet insurance train with us. Because, after all, who is more passionate about pet insurance than the Embrace team? We bleed purple! Well, not really, but some of us do buy purple sunglasses (and purses, shoes, and so on) to match our Embrace purple polos.
August 19, 2015
The old logic goes that each year in our pet’s lives is equal to 7 human years, and while I think that it should be estimated a bit closer to 5, there’s still a big leap in “time” between a pet’s birthdays. Think about how much can change within you physically in 5 years. And, because they inherently mask pain and symptoms, our pets may not let on that something is wrong until it is a serious matter. Dogs, and especially cats, are just tougher than us human folk and compensate for illness very well. Which is why annual exams are so important for the health of your pets.