Customer Testimonials

See What Pet Parents Are Saying About Us

Want to know why Embrace is consistently rated one of the best pet insurance companies in America? Get the scoop on what pet parents really think about Embrace at PetInsuranceReview.com. Below we've reproduced some testimonials from over the years.

Unbelievable!

I just received an email from this great company! What a surprise. They reviewed a claim that I had on my Goldendoodle and her ear infection without my asking and found out they owed me an additional 51.00. Considering I had been with another insurance company prior to switching to Embrace 3 years ago that was a nightmare, this company has the most outstanding service and caring that I cannot say enough. Of all services that we pay for every day, I believe this is one of the best companies I have ever dealt with.

Linda

Thankful I got Insurance, glad I went with Embrace

My 10 month old puppy swallowed a bully-stick whole and was choking. I had to take him to an emergency clinic where he could be monitored overnight. The bill came to $1,500 to be paid up front. As I'm in the waiting room, a man was talking to the receptionist. His dog swallowed a corn cob and the required surgery was $7,000. He didn’t have any pet insurance, nor the funds to pay for the necessary operation. He decided to put his dog to sleep as he couldn’t afford the treatment. At that moment I knew I made the right decision to get pet insurance. And once I submitted my claim, I knew I made the right decision to go with Embrace!!!...As long as I have pets I will insure them with Embrace!

Pam

The Difference is Amazing

Where should I start? At the beginning. Your people always seem to be as concerned as we are, whenever we call. They are knowledgeable, responsive and a pleasure to work with.

When you are fighting to save a pet that has been given 6-8 months to live, a result of cancer, the last thing you want to hear from that person on the phone is someone looking for reasons why you shouldn't be calling to bother them. This NEVER happens with Embrace. We are three months into our battle and Tia, our four year old German shepherd, is still carrying on like the puppy she has always been. This is a battle we are going to win, and your people make us feel as though they are in our corner and rooting for Tia along with us.

Having worked with another pet insurance prior tor joining Embrace, I can tell you that the difference is amazing. Add to this the fact claims are handled promptly and with a smile, and it is easy to write and say that Embrace is there for, rather than against policy holders..

Our best to everyone at Embrace.

Don & Carla

I wish Embrace insured people as well

You guys are amazing. I have told so many people about Embrace that I get teased about being a sales rep! As a veterinarian in the field for 13 years, I have never seen a pet insurance company as courteous, reasonable, fair, or responsive as Embrace.

Thank you for making this such a positive experience. If only Embrace would insure people as well!!

Lilan Hauser

I want to embrace Embrace

I have a very sensitive dog... his breathing, ears, and stomach are very sensitive to everything. We see the vet quite often and have been with the Embrace people since he was a puppy. As everyone knows, vets can be pricey but we have always had an awesome experience with our insurance.

Lea Magdangal

Embrace is Excellent!

I have my 3 labs insured with Embrace, and unfortunately one of my labs had to have his tail amputated after a case of "happy tail" led to a terrible sore that would not heal after 5 weeks of bandages, antibiotics, etc... Lea and Carrie were absolutely awesome!!! My veterinarians were so impressed with the personal level of service I received from Embrace that they now have Embraces' information available for other pet owners in their lobby. I can't say enough about how happy I am with my choice of Embrace for my dogs insurance.

Kirsten Fitos

No problems so far

I've only submitted two claims to Embrace so far, but each have been reviewed in well under two weeks (more like a couple days). The company e-mails me when they receive my claim, and then again with their decision. Their customer service is great when I need to call, and of course when they e-mail. They seem to know what they're doing, and actually care about your pets. It doesn't feel like they're trying to "cheat" you. It was made perfectly clear to me that any pre-existing problems documented in my pet's record would not be covered, and that was understandable. They cover any breed-specific conditions, which a lot of companies won't (Example - Cocker Spaniels are prone to ear infections). I love Embrace, and although I (fortunately) haven't had to make a large claim with them yet, I feel like I am getting my money's worth and am confident that should a large claim situation arise, Embrace will be there to help me.

Jen

Phenomenal Customer Service

Working with Embrace has been one of the most pleasant experiences I've had with any business. Our bulldog developed a severe limp when he was only 11 months old and after consulting with a couple of orthopedic specialists, came to the conclusion that he would need to undergo surgery to repair a patellar luxation (make sure you get a second opinion...the first surgeon wanted to do some exotic TPLO surgery to fix a cruciate that turned out to be perfectly intact). After surgery (which went very well) we submitted our claim for the initial X-ray with our regular vet, the consult with the surgeon we went with, and for the surgery itself. The claim took a little while (~2 months) to process, but that was entirely due to the delay in getting detailed records from the different providers. Embrace kept me in the loop the entire step of the way about what additional items they still needed and how I could help in getting them, and ultimately the claim was accepted - very fair and transparent. Can't say enough about how customer-oriented and caring they are. While I hope not to have to submit another claim for our boy, it makes it much easier knowing that we have a policy with such a great company.

P. Matsui

Outstanding customer service, caring and trusting

When my 15 month old was diagnosed with luxating patella, I was shocked. When I had the consultation and got the bill I was devistated. The doctor told me my insurance would more than likely not cover it. I did my footwork anyway, and Embrace kept me posted almost daily on what they needed from me, and what would be left to do. It brought me to tears when my puppy's surgery was authorized. I am eternally grateful for the financial load they lifted off my shoulders. That left me with the ability to focus on my pet. They even asked for pictures so they could see my puppies! I really felt like they cared about my puppy, and when surgery was done, I got an email with well wishes. They are top notch, and amazing.

Julie Wade

Embrace is tops! Caring, competent company.

I bought a policy for my dog in April of 2008. She had a freak and tragic accident in June of 2008 and spent a day and a half in a coma on a ventilator in ICU before she passed away. It was an awful time and a huge expense. Embrace was caring, competent and efficient throughout. They handled much of the document gathering for me since it was a very traumatic time and paid their 90% of the claim quickly. I added two more puppies to my household in recent months, and buying an Embrace policy for each one was on the top of my list of things to take care of with each. The Embrace CEO personally contacted me to congratulate our family on our new additions and were excited for us. They had passed the photos I emailed to them all around their office. I recommend them highly!

Suzie