Customer Care Embracer
Start date: March 2010
What is your background?
I am nearing 20 years of customer service and/or sales experience. I have a Bachelor's degree in Business Administration from Baldwin Wallace College and an Associate's degree in Applied Science from Cuyahoga Community College. I was in printing production and customer service for approximately 16 years when I completed college.
Do you have any pets currently?
5 year old Finnegan (Airedale Terrier) and 3 year old Sullivan (Airedale Terrier)
What is your favorite pet-related memory?
Watching Sullivan attempt to “save” a young boy from Lake Erie by dragging him to shore by his life jacket. The boy wasn’t scared, but was surprised. I am convinced that Sullivan thought that the boy was in trouble and he was saving his life.
What’s your favorite thing about Embrace?
The people make Embrace a winning company with the best customer care in the pet insurance market. Plus, the management works really hard to make sure the employees are happy and healthy.
What do you like to do in your free time?
I love to spend lots of time outdoors with my two dogs. They love camping, hiking, swimming, etc.
What is your favorite quote?
“If you come to a fork in the road, take it.” - Yogi Berra
Anything else we should know about you?
I love my dogs like family. I truly care about other people’s pets when they are experiencing an illness or injury. I am willing to help anyone in any situation.